Principal Consultant - ServiceNow (m/w/d)

Devoteam
Leipzig
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 9+ yearsSkills: ["Communication","Leadership","Mentoring","Quality assurance","Ownership mindset","Team orientation","Strategic thinking"]

Lead ServiceNow enterprise architecture and serve as a trusted advisor from strategy through delivery. Drive multi-modular ServiceNow initiatives across concept, roadmap, design, integration, and continuous optimization, ensuring quality via architecture principles, QA, and best practices. Support pre-sales with solution design, demos, effort estimates, and RFP contributions, while mentoring consultants and advancing reusable standards for the ServiceNow community.

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Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead ServiceNow enterprise architecture and serve as a trusted advisor from strategy through delivery. Drive multi-modular ServiceNow initiatives across concept, roadmap, design, integration, and continuous optimization, ensuring quality via architecture principles, QA, and best practices. Support pre-sales with solution design, demos, effort estimates, and RFP contributions, while mentoring consultants and advancing reusable standards for the ServiceNow community.
Location: Leipzig
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as Lead Architect and strategic advisor, translating business strategies into scalable, secure, sustainable ServiceNow target architectures, roadmaps, and technical solutions.
  • •Guide international customers through IT and enterprise service process transformation, steering complex multi-modular ServiceNow initiatives from conception to continuous optimization.
  • •Serve as a trusted C-level technical advisor, moderating workshops on requirements, process gaps, and solution architectures.
  • •Own the technical and functional quality of customer projects using architecture principles, quality assurance, and best practices.
  • •Support pre-sales with solution design, technical demos, effort estimates, architecture concepts, and contributions to RFPs and offer processes.

Pay and Benefits

Perks:Hybrid WorkingLearning BudgetPaid Leave

Key Requirements

  • •At least nine years of experience in consulting or IT services, including at least five years with a clear focus on ServiceNow.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise in the ServiceNow ecosystem and platform architecture, including design, data modeling, integrations, and technical implementation.
  • •ServiceNow Certified System Administrator plus at least one Certified Implementation Specialist certification (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services such as REST or SOAP, plus experience translating process requirements into technical solutions using agile methods (Scrum or Kanban).
Experience:9+ yearsConsultingIT servicesServiceNowEnterprise transformation
Skills:CommunicationLeadershipMentoringQuality assuranceOwnership mindsetTeam orientationStrategic thinking
Certifications:ServiceNow Certified System AdministratorCertified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowJavaScriptGlide APIRESTSOAPScrumKanbanITSMITOMCMDBCSDMGRCHRSDCSMAsset Management

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn