Director, Account Management

Front
Chicago
Workplace: HybridFull timeUSD 280,000 - 310,000 annuallyFunction: Executive & General ManagementSkills: ["People leadership","Coaching","Collaboration","Strategic thinking","Data-driven decision making"]

Lead and scale the Account Management team, owning existing customer expansion, renewals, and overall account health for a portfolio of high-value customers. Build a high-performing team, refine post-sales strategy, and partner cross-functionally with Sales, Finance, Legal, and Revenue Operations to deliver best-in-class customer outcomes. Drive enterprise-level renewal, upsell and cross-sell motions while establishing AM KPIs, operating rhythms, and success metrics.

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FursaFursa
Front
Front
2 days ago

Director, Account Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead and scale the Account Management team, owning existing customer expansion, renewals, and overall account health for a portfolio of high-value customers. Build a high-performing team, refine post-sales strategy, and partner cross-functionally with Sales, Finance, Legal, and Revenue Operations to deliver best-in-class customer outcomes. Drive enterprise-level renewal, upsell and cross-sell motions while establishing AM KPIs, operating rhythms, and success metrics.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Help develop the future structure of the Existing Business team by introducing Account Teams (Account Managers partnered with Customer Success Managers).
  • •Develop and coach a team of Account Managers to drive customer outcomes and business growth.
  • •Drive customer expansion by coaching AMs to map account books, identify opportunities, and mature them into expansion strategies.
  • •Establish AM fundamentals by partnering with CRO and VP of Sales to define KPIs, roles and responsibilities, success metrics, and operating rhythms.
  • •Collaborate cross-functionally with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences and own renewal, expansion, satisfaction, and commercial success.

Pay and Benefits

Salary: USD 280,000 - 310,000 annually
Perks:Health InsurancePaid Parental

Key Requirements

  • •4-6 years leading Account Management, Sales, or Renewals teams in SaaS.
  • •Proven experience developing and leading AM functions with hands-on early leadership.
  • •Experience leading a team on AM motions including enterprise renewal negotiation, upselling, cross-selling, and escalations.
  • •Strong coaching and people leadership skills for developing talent and delivering feedback.
  • •Strategic and execution-oriented mindset with a data-driven approach using metrics and customer insights.
Experience:SaaSB2BCustomer successRenewals
Skills:People leadershipCoachingCollaborationStrategic thinkingData-driven decision making

Company Brief

Front
Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
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Glassdoor: 4.6
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