Engineer, Supply

Trane Technologies
China
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Learning ability","Logical thinking","Problem-solving","Communication","Collaboration"]

Provide technical support to sales and aftermarket teams by diagnosing faults using system information and identifying the correct replacement parts. Maintain and update a parts database, manage and standardize internal knowledge into guides and Q&As, and translate complex technical content into clear instructions for colleagues. Coordinate with sales, aftersales, product R&D, quality, and procurement to close complex issues end-to-end.

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Trane Technologies
Trane Technologies
1 week ago

Engineer, Supply

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support to sales and aftermarket teams by diagnosing faults using system information and identifying the correct replacement parts. Maintain and update a parts database, manage and standardize internal knowledge into guides and Q&As, and translate complex technical content into clear instructions for colleagues. Coordinate with sales, aftersales, product R&D, quality, and procurement to close complex issues end-to-end.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Diagnose faults from descriptions and system information to select the correct replacement parts.
  • •Maintain a parts database to ensure accuracy and timeliness, providing clear procurement guidance.
  • •Summarize and optimize internal knowledge, converting technical case handling into standardized documents, technical guides, and Q&As.
  • •Serve as a technical information hub and collaborate closely with sales, aftersales, product R&D, quality, and procurement to close complex issues.
  • •Translate complex technical language into clear, concise operational instructions for internal teams.

Key Requirements

  • •Bachelor’s degree or above in a related field (mechanical, electronic, automation, computer), with the ability to interpret and analyze engineering drawings; mechanical design and processing knowledge is preferred.
  • •Strong learning ability to quickly absorb product technical materials.
  • •Excellent logical thinking and problem-solving skills, with good communication and cross-team collaboration.
  • •English CET-4 level (or equivalent) for technical document reading and writing.
  • •Interest in data analysis and ability to use Excel, VBA, Python, and SQL to process information.
Education:Bachelor's in Mechanical, Electronic, Automation, Computer (related)
Skills:Learning abilityLogical thinkingProblem-solvingCommunicationCollaboration
Languages:English
Tech Stack:ExcelVBAPythonSQLEngineering drawings

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn