Officer, Trade Operations.FTC- Exports.Operations Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Analytical skills","Organizational skills","Teamwork"]

Process trade finance transactions for multiple business segments by accurately entering customer documents to produce final outputs. Handle front-office trade operations at the trade counter, including customer interaction, trade counter queries, document collection, dispatch, verification, and tracking. Review and resolve customer complaints through corrective and preventive actions, while ensuring compliance with bank policies. Scan, index, and upload documents into the system/EDMS within agreed timelines and escalate issues to the manager when needed.

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Mashreq
Mashreq
1 month ago

Officer, Trade Operations.FTC- Exports.Operations Group

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Closed

Job Summary

Process trade finance transactions for multiple business segments by accurately entering customer documents to produce final outputs. Handle front-office trade operations at the trade counter, including customer interaction, trade counter queries, document collection, dispatch, verification, and tracking. Review and resolve customer complaints through corrective and preventive actions, while ensuring compliance with bank policies. Scan, index, and upload documents into the system/EDMS within agreed timelines and escalate issues to the manager when needed.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Process trade finance transactions by accurately entering customer documents to produce final outputs.
  • •Manage front-office trade operations at the trade counter, including customer interaction and operational support.
  • •Review customer complaints and take corrective and preventive action to satisfy them.
  • •Perform scanning, indexing, and uploading of documents into the system/EDMS within agreed timelines.
  • •Ensure timely collection, verification, and handover of trade-related documents; maintain tracking records for dispatched/received documents and acknowledgements.

Key Requirements

  • •Bachelor's degree.
  • •Proficiency in MS Office (Word and Excel).
  • •Strong communication and interpersonal skills.
  • •Able to work under pressure with excellent organizational skills and a good team player.
  • •Hands-on experience handling Trade Desk / FTC Counter operations and customer support.
Experience:Trade financeBanking
Education:Bachelor's
Skills:CommunicationInterpersonal skillsAnalytical skillsOrganizational skillsTeamwork
Languages:English
Tech Stack:MS OfficeWordExcelEDMS

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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