Staff User Researcher - Mitigation Platform

Wise
London
Workplace: HybridFull timeGBP 102,000 - 133,000 annuallyFunction: Research & Scientific (R&D)Skills: ["Systems thinking","Storytelling","Research planning","Negotiation","Mentoring"]

Help shape and advance the Mitigation Platform by leading research that uncovers what’s common across mitigation workflows and what must stay team-specific. Partner with product and operational teams to define platform-level questions around escalation, flexibility, default handling, and how AI/LLM-powered workflows should support agents. Set research direction, build decision confidence with mixed-method studies, and translate findings into actionable product strategy for a global organization.

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Wise
Wise
2 days ago

Staff User Researcher - Mitigation Platform

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Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Help shape and advance the Mitigation Platform by leading research that uncovers what’s common across mitigation workflows and what must stay team-specific. Partner with product and operational teams to define platform-level questions around escalation, flexibility, default handling, and how AI/LLM-powered workflows should support agents. Set research direction, build decision confidence with mixed-method studies, and translate findings into actionable product strategy for a global organization.
Location: London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Set priorities and research direction to connect squad work to business goals.
  • •Lead complex evaluative and generative research, raising quality and rigor across non-researchers on the squad.
  • •Balance long-term platform vision with near-term learning needs by formulating and adapting research plans.
  • •Drive impact by translating research insights into what the product looks like today and where it should go next.
  • •Influence senior leaders and teams to enable user-centered decision making, including defining how AI/LLM-powered workflows should support agents.

Pay and Benefits

Salary: GBP 102,000 - 133,000 annually

Key Requirements

  • •Demonstrable experience leading UX research within a tech/product industry.
  • •Strong judgment and systems thinking, tailoring research approach from generative exploration to evaluative studies.
  • •Experience scaling research influence across teams and senior stakeholders, including shaping metrics and success criteria.
  • •Proficiency with mixed-method research and thoughtful use of AI tools to accelerate research delivery.
  • •Experience mentoring or coaching others in running high-quality research.
Skills:Systems thinkingStorytellingResearch planningNegotiationMentoring
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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