Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Act as the primary point of contact for clients, responding to inquiries via phone, email, and other channels with timely and professional communication. Resolve client issues and complaints by coordinating with project managers and technical teams, and proactively share updates on progress and timelines. Maintain accurate CRM records and support administrative client account and documentation needs while building strong client relationships.

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the main point of contact for client enquiries, providing timely, accurate, and professional responses via phone, email, and other channels.
•Manage and resolve client issues or complaints by coordinating with project managers and technical teams to deliver effective solutions.
•Keep clients informed of project progress, timelines, and relevant updates in a clear and proactive manner.
•Maintain detailed, accurate records of client interactions, feedback, and service requests in the CRM system.
•Develop a strong understanding of construction services to answer client questions and support administrative duties for client accounts and project documentation.

Pay and Benefits

Salary: USD 85,000 - 117,550 annually

Perks:Health Insurance

Key Requirements

•Proven experience in customer service, client relations, or account management, preferably in construction or a related industry.
•Exceptional communication and interpersonal skills with the ability to build rapport and trust.
•Strong problem-solving skills and a calm, professional demeanor when handling challenging situations.
•Excellent organizational and time-management skills, with the ability to prioritize in a fast-paced environment.
•Proficiency in Microsoft Office Suite and experience with CRM software (highly desirable).

Skills:CommunicationInterpersonal skillsProblem-solvingOrganizational skillsTime-management

Tech Stack:Microsoft Office SuiteCRM

Company Brief

Qureos

Website

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Qureos

6 days ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the main point of contact for client enquiries, providing timely, accurate, and professional responses via phone, email, and other channels.
•Manage and resolve client issues or complaints by coordinating with project managers and technical teams to deliver effective solutions.
•Keep clients informed of project progress, timelines, and relevant updates in a clear and proactive manner.
•Maintain detailed, accurate records of client interactions, feedback, and service requests in the CRM system.
•Develop a strong understanding of construction services to answer client questions and support administrative duties for client accounts and project documentation.

Pay and Benefits

Salary: USD 85,000 - 117,550 annually

Perks:Health Insurance

Key Requirements

•Proven experience in customer service, client relations, or account management, preferably in construction or a related industry.
•Exceptional communication and interpersonal skills with the ability to build rapport and trust.
•Strong problem-solving skills and a calm, professional demeanor when handling challenging situations.
•Excellent organizational and time-management skills, with the ability to prioritize in a fast-paced environment.
•Proficiency in Microsoft Office Suite and experience with CRM software (highly desirable).

Skills:CommunicationInterpersonal skillsProblem-solvingOrganizational skillsTime-management

Tech Stack:Microsoft Office SuiteCRM

Company Brief

Qureos

Website