Onboarding Coach - LATAM

Cloudbeds
Latin America
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsSkills: ["Communication","Empathy","Problem-solving","Organization","Customer-focused"]

Join Cloudbeds as an Onboarding Coach for LATAM, helping hospitality clients onboard, train, and adopt our platform. You’ll guide clients via video, phone, and email, resolve inquiries across channels, collaborate with Sales to define success and ROI, and record feedback in Salesforce while building strong client relationships and product knowledge.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudbeds
Cloudbeds
7 months ago

Onboarding Coach - LATAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Join Cloudbeds as an Onboarding Coach for LATAM, helping hospitality clients onboard, train, and adopt our platform. You’ll guide clients via video, phone, and email, resolve inquiries across channels, collaborate with Sales to define success and ROI, and record feedback in Salesforce while building strong client relationships and product knowledge.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Partner with Sales to define success, demonstrate ROI, and drive retention.
  • •Build strong client relationships to encourage loyalty and promote product adoption.
  • •Develop a deep understanding of Cloudbeds’ products and customer needs.

Pay and Benefits

Perks:Remote WorkPaid LeaveHome OfficeLearning BudgetWellness Stipend

Key Requirements

  • •Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • •Have at least 2 years of relevant industry experience in customer-facing roles.
  • •Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Record activities in Salesforce and share insights for product improvements.
Experience:1-2 yearsHospitalityCustomer-facing
Skills:CommunicationEmpathyProblem-solvingOrganizationCustomer-focused
Languages:English
Tech Stack:SalesforceCRM

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn