Dealer Success Manager Coach

Discover Financial
Virginia, Washington, Richmond, Baltimore
Workplace: OnsiteFull timeUSD 138,100 - 173,400 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["People development","Coaching","Mentorship","Change leadership","Talent management","Performance management","Strategic communication","Negotiation","Influencing","Results orientation"]

Lead and coach a team of Dealer Success Managers within the Capital One Auto Sales organization. Train new hires, provide ongoing development, and ensure strong performance through performance reviews, goal setting, and career support. Drive adherence to policies and procedures, communicate effectively with senior leadership and POD teams, and collaborate closely with outside sales partners to improve dealer customer service. Some travel (up to 50%) is required.

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FursaFursa
Discover Financial
Discover Financial
2 weeks ago

Dealer Success Manager Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Lead and coach a team of Dealer Success Managers within the Capital One Auto Sales organization. Train new hires, provide ongoing development, and ensure strong performance through performance reviews, goal setting, and career support. Drive adherence to policies and procedures, communicate effectively with senior leadership and POD teams, and collaborate closely with outside sales partners to improve dealer customer service. Some travel (up to 50%) is required.
Location: Virginia, Washington, Richmond, Baltimore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Directly manage and coach Dealer Success Managers, including mentorship, goal setting, performance reviews, and career development.
  • •Provide initial training, coaching, and oversight of Dealer Success Managers throughout the new hire training program.
  • •Drive ongoing development through continued education forums.
  • •Ensure policy and procedure adherence and compliant actions are understood and followed.
  • •Collaborate across leadership teams to communicate effectively and support dealer customer service.
Travel: High travel

Pay and Benefits

Salary: USD 138,100 - 173,400 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 3 years of experience in staff management and training.
  • •Ability to provide coaching/mentorship, feedback, and support for career development.
  • •Experience with performance management processes, including rewarding high performers and addressing performance gaps.
  • •Bachelor’s Degree (preferred).
Experience:Auto finance
Education:High School
Skills:People developmentCoachingMentorshipChange leadershipTalent managementPerformance managementStrategic communicationNegotiationInfluencingResults orientation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn