Payment Services officer

HSBC
Manama
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Analytical skills","Problem-solving","Ownership","Resource planning"]

Manage day-to-day payment processing and associated operational tasks, ensuring accurate interpretation of customer instructions and documentation while meeting productivity and turnaround targets. Monitor and support processing handled by the Group Service Centre, handling complex items and escalations as needed. Identify fraud and irregular transactions, perform AML/WOLF/UV checks, maintain compliance with regulatory and audit recommendations, and support NSC Clearing operations with speed, accuracy, and operational risk controls.

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FursaFursa
HSBC
HSBC
1 day ago

Payment Services officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage day-to-day payment processing and associated operational tasks, ensuring accurate interpretation of customer instructions and documentation while meeting productivity and turnaround targets. Monitor and support processing handled by the Group Service Centre, handling complex items and escalations as needed. Identify fraud and irregular transactions, perform AML/WOLF/UV checks, maintain compliance with regulatory and audit recommendations, and support NSC Clearing operations with speed, accuracy, and operational risk controls.
Location: Manama
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage day-to-day payment processing activities and related operational tasks.
  • •Monitor and control processing handled by the Group Service Centre (GSC), providing guidance and support and completing complex processing within the section.
  • •Deliver a high-quality service by accurately interpreting and processing customer instructions and documentation in line with procedures and compliance standards.
  • •Maintain agreed productivity levels, prioritize work, and ensure completion within required turnaround times and cut-offs.
  • •Identify fraud types, errors, and irregular transactions and take appropriate action in line with established procedures, while maintaining AML and other regulatory checks.

Key Requirements

  • •A graduation degree is essential for obtaining a UAE visa and work permit, including up-to-date attestations/equivalency for certificates issued outside the UAE.
  • •Maintain an end-to-end understanding of relevant systems, including HUB, SFE, and BCTS.
  • •Demonstrate strong communication, analytical, and problem-solving skills.
  • •Allocate and plan team resources effectively to ensure sufficient capacity for day-to-day processing activities.
  • •Conduct regular follow-ups, escalating delays or issues to the appropriate level in a timely manner.
Education:Bachelor's
Skills:CommunicationAnalytical skillsProblem-solvingOwnershipResource planning
Tech Stack:HUBSFEBCTSNSC ClearingGroup Service Centre (GSC)WOLFUV

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn