Ticketing Operations Specialist - Cebu

Live Nation Entertainment
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Interpersonal skills","Organizational skills","Customer-centric","Attention to detail","Ability to work under pressure"]

Provide day-to-day ticketing support across Call Centre and Box Office channels, answering customer calls and handling inquiries via email (Zendesk). Troubleshoot general and technical issues, escalate when needed, and coordinate event operations and follow-up with event organizers. Support agents and cashiers with equipment and information, assist onboarding, help with inventory and equipment utilization processes, and perform administrative tasks including reporting and billing/payment monitoring.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Ticketing Operations Specialist - Cebu

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide day-to-day ticketing support across Call Centre and Box Office channels, answering customer calls and handling inquiries via email (Zendesk). Troubleshoot general and technical issues, escalate when needed, and coordinate event operations and follow-up with event organizers. Support agents and cashiers with equipment and information, assist onboarding, help with inventory and equipment utilization processes, and perform administrative tasks including reporting and billing/payment monitoring.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide operational support across Call Centre and Box Office channels with high-quality service meeting Ticketmaster standards.
  • •Manage large quantities of customer queries through inbound/outbound calls and via email (Zendesk) in a timely and efficient manner.
  • •Assist with general and technical issues, escalating where necessary, and identify customer needs to provide appropriate solutions.
  • •Plan and manage operations during events, including coordination and event follow-up with event organizers when required.
  • •Support agents and cashiers with equipment and information, assist with onboarding/training, and perform administrative tasks including reports and billing payment processing/monitoring.
Travel: Extensive travel

Key Requirements

  • •Provide high-quality customer service through Call Centre and Box Office support across inbound/outbound calls and email.
  • •Strong interpersonal and communication skills, with patience, effective listening, and confidence presenting/training to customers, agents, and cashiers.
  • •Organizational skills and the ability to manage time to meet training deadlines and business needs.
  • •Proficiency with data processing and Microsoft Office tools (Word, Excel), with high-accuracy typing; familiarity with a ticketing system is a plus.
  • •Ability to work nights, weekends, and holidays as required, and to work under pressure with attention to detail.
Skills:Interpersonal skillsOrganizational skillsCustomer-centricAttention to detailAbility to work under pressure
Tech Stack:ZendeskMicrosoft OfficeWordExcel

Eligibility

Security Clearance:Police clearance

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor