Ticketing Operations Specialist - Cebu

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support Ticketmaster’s ticketing operations for the Cebu event team, providing day-to-day assistance across the Call Centre and Box Office channels. Handle large volumes of customer inquiries by phone and email (Zendesk), troubleshoot general and technical issues, and escalate when needed. Help coordinate event operations, guide agents and cashiers, assist with onboarding, and contribute to inventory/equipment processes, reporting, and administrative support.

Location: Cebu

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide operational support across Call Centre and Box Office, answering calls and supporting day-to-day ticketing needs.
•Respond to customer enquiries via electronic communication and manage inbound/outbound customer queries.
•Assist with general and technical issues, escalating when necessary to maintain service standards.
•Plan and manage operations during events, including guidance to agents and cashiers and support for onboarding.
•Perform administrative and reporting tasks, including coordination support, data verifications, and billing payment monitoring as needed.

Travel: High travel

Key Requirements

•Ability to manage customer queries via inbound/outbound calls and email in a timely, efficient way.
•Strong communication skills (written and verbal) with effective listening and confidence when presenting or training.
•Proficiency with data processing and Microsoft Office tools (including Word and Excel), with high-accuracy typing.
•Organizational and time-management skills to meet training deadlines and business needs.
•Ability to work nights, weekends, and holidays as required, and to work under pressure.

Experience:Call center

Skills:Interpersonal skillsOrganizational skillsCustomer-centricityAttention to detailFlexibility

Tech Stack:ZendeskMicrosoft OfficeWordExcelTicketing systemData processing

Eligibility

Security Clearance:Police clearance check

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

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Live Nation Entertainment

4 weeks ago

Ticketing Operations Specialist - Cebu

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Cebu

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide operational support across Call Centre and Box Office, answering calls and supporting day-to-day ticketing needs.
•Respond to customer enquiries via electronic communication and manage inbound/outbound customer queries.
•Assist with general and technical issues, escalating when necessary to maintain service standards.
•Plan and manage operations during events, including guidance to agents and cashiers and support for onboarding.
•Perform administrative and reporting tasks, including coordination support, data verifications, and billing payment monitoring as needed.

Travel: High travel

Key Requirements

•Ability to manage customer queries via inbound/outbound calls and email in a timely, efficient way.
•Strong communication skills (written and verbal) with effective listening and confidence when presenting or training.
•Proficiency with data processing and Microsoft Office tools (including Word and Excel), with high-accuracy typing.
•Organizational and time-management skills to meet training deadlines and business needs.
•Ability to work nights, weekends, and holidays as required, and to work under pressure.

Experience:Call center

Skills:Interpersonal skillsOrganizational skillsCustomer-centricityAttention to detailFlexibility

Tech Stack:ZendeskMicrosoft OfficeWordExcelTicketing systemData processing

Eligibility

Security Clearance:Police clearance check

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website