Software Tech Support Engineer

Applied Materials
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 8-14 yearsSkills: ["Troubleshooting","Root cause analysis","Communication","Teamwork","Problem-solving"]

Join the SW GPS team to deliver Tier 3 support for next-generation software platforms. You’ll troubleshoot complex backend issues across software, infrastructure, and system layers, perform root-cause analysis, and improve reliability through preventive solutions. The role includes operating containerized applications in Linux/Kubernetes environments, contributing to CI/CD and monitoring, and supporting NPI readiness and training across global customer environments.

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FursaFursa
Applied Materials
Applied Materials
11 hours ago

Software Tech Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join the SW GPS team to deliver Tier 3 support for next-generation software platforms. You’ll troubleshoot complex backend issues across software, infrastructure, and system layers, perform root-cause analysis, and improve reliability through preventive solutions. The role includes operating containerized applications in Linux/Kubernetes environments, contributing to CI/CD and monitoring, and supporting NPI readiness and training across global customer environments.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as a Tier 3 expert to drive end-to-end resolution of complex software/platform issues.
  • •Troubleshoot backend system flows across software, infrastructure, and system layers.
  • •Analyze and reproduce issues, perform root cause analysis, and drive preventive solutions.
  • •Support and operate containerized applications in Linux/Kubernetes environments.
  • •Collaborate with R&D, HW, and DevOps teams on debugging, feature readiness, and system improvements.
Travel: Medium travel

Pay and Benefits

Perks:Wellness StipendTravel AllowanceEmployee Assistance

Key Requirements

  • •8 - 14 years of experience in software support, backend systems, or DevOps.
  • •Strong troubleshooting skills in complex, multi-disciplinary systems, including root-cause analysis.
  • •Practical troubleshooting experience with agentic AI systems.
  • •Strong experience working with and troubleshooting Linux environments.
  • •Practical experience with cloud-native production environments, including Docker and Kubernetes.
Experience:8-14 yearsSemiconductorsDevOpsCloud nativeProduction support
Skills:TroubleshootingRoot cause analysisCommunicationTeamworkProblem-solving
Languages:English
Tech Stack:LinuxKubernetesDockerCI/CDPrometheusGrafanaELKHelmTerraformPythonPowerShellBash

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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