Business Service Officer, Business Banking

KeyCorp
Salt Lake City, Cleveland
Workplace: HybridFull timeUSD 23.08 - 34.62 hourlyFunction: Banking, Lending & CreditExperience: 3+ yearsEducation: associatesSkills: ["Customer service","Communication","Active listening","Problem-solving","Organizational skills"]

Manage an assigned market’s portfolio of business banking clients as the primary point of contact, ensuring timely resolution of service requests and a premium client experience. Handle inquiries end-to-end, maintain knowledge of client financial relationships, set up deposit products, and provide service for loan and lease products. Proactively support retention, collaborate with sales on portfolio activities, and serve as a liaison to internal fraud teams when needed.

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FursaFursa
KeyCorp
KeyCorp
4 days ago

Business Service Officer, Business Banking

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Last checked: 2 hours agoStatus: Live

Job Summary

Manage an assigned market’s portfolio of business banking clients as the primary point of contact, ensuring timely resolution of service requests and a premium client experience. Handle inquiries end-to-end, maintain knowledge of client financial relationships, set up deposit products, and provide service for loan and lease products. Proactively support retention, collaborate with sales on portfolio activities, and serve as a liaison to internal fraud teams when needed.
Location: Salt Lake City, Cleveland
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for client service issues and guide clients through bank processes.
  • •Handle and resolve customer inquiries and problems with full ownership through resolution.
  • •Maintain knowledge of clients’ financial relationships (deposits, loans, leases) and address related concerns.
  • •Set up and maintain client deposit products, and manage customer service for loan and lease products.
  • •Proactively support retention, collaborate with the sales team on portfolio management, and act as a liaison between internal fraud teams and clients.

Pay and Benefits

Salary: USD 23.08 - 34.62 hourly

Key Requirements

  • •Associate's Degree or equivalent experience (required).
  • •3+ years of experience in banking or equivalent financial services (required).
  • •Direct experience working with business clients and financial products (required).
  • •Excellent written and verbal communication skills.
  • •Proficiency in Microsoft Word, Excel, and PowerPoint (and navigation of Internet).
Experience:3+ yearsBankingFinancial servicesBusiness banking
Education:Associate's
Skills:Customer serviceCommunicationActive listeningProblem-solvingOrganizational skills
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointSalesforce

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn