IND Manager - Health - Ops

Aon
Gurugram
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Communication","Analytical thinking","Stakeholder management"]

Lead and manage a health operations team by aligning colleague goals with company objectives, running regular performance reviews, and ensuring recruitment, staffing, and resource planning meet business needs. Own SLA delivery, quality control, risk/escalation handling, and audit/governance compliance while coordinating workload across BAU and projects. Partner with key stakeholders, drive process best practices and change management, and maintain business continuity and disaster recovery plans.

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FursaFursa
Aon
Aon
4 days ago

IND Manager - Health - Ops

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage a health operations team by aligning colleague goals with company objectives, running regular performance reviews, and ensuring recruitment, staffing, and resource planning meet business needs. Own SLA delivery, quality control, risk/escalation handling, and audit/governance compliance while coordinating workload across BAU and projects. Partner with key stakeholders, drive process best practices and change management, and maintain business continuity and disaster recovery plans.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run regular 121s to review performance, manage expectations, and provide constructive feedback to team members.
  • •Set team direction and link colleague goals to company objectives; represent the company by explaining impact.
  • •Create resource plans, ensure headcount alignment, manage recruitment, and coordinate workload to meet SLAs and deadlines.
  • •Ensure quality control, manage risks and escalations, and oversee audit and governance compliance.
  • •Manage stakeholder relationships and drive knowledge sharing, best practices, change management, and business continuity/disaster recovery upkeep.

Key Requirements

  • •Lead projects independently and manage multiple projects simultaneously with strong project management discipline.
  • •Manage people effectively, including performance management, coaching/mentoring, and development planning.
  • •Demonstrate capacity/workload management and maintain accurate colleague data.
  • •Evaluate and execute process re-engineering with deep business acumen.
  • •Handle risk and escalations using intermediate risk/escalation management practices and strong stakeholder management.
Skills:LeadershipCoachingCommunicationAnalytical thinkingStakeholder management
Languages:En-us
Tech Stack:TableauPower BIVBA macrosRPython

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor