Senior Partner Services Manager

Intercom
San Francisco
Workplace: HybridFull timeUSD 154,800 - 184,900 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Training","Rapport building","Adaptability","Problem-solving","Positive attitude"]

Own partner-delivered implementation projects for Fin’s AI customer support suite, ensuring customers successfully deploy tools to solve complex issues and realize measurable value. Onboard and certify Service Delivery Partners, translate customer objectives into deployment plans, and enable partners to execute AI-first service strategies. Manage at-risk escalations, drive partner operational efficiency, run quarterly business reviews, and collaborate with Sales, Customer Success, Support, and R&D to coordinate resolutions and product feedback.

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FursaFursa
Intercom
Intercom
16 hours ago

Senior Partner Services Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own partner-delivered implementation projects for Fin’s AI customer support suite, ensuring customers successfully deploy tools to solve complex issues and realize measurable value. Onboard and certify Service Delivery Partners, translate customer objectives into deployment plans, and enable partners to execute AI-first service strategies. Manage at-risk escalations, drive partner operational efficiency, run quarterly business reviews, and collaborate with Sales, Customer Success, Support, and R&D to coordinate resolutions and product feedback.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Act as the owner of partner-delivered services projects and the liaison ensuring Service Delivery Partners have a good experience working with Fin.
  • •Onboard and certify new Service Delivery Partners on Fin’s product, methodology, and delivery standards, and continually uplevel existing partners as practices evolve.
  • •Enable partners to discover complex customer objectives and translate requirements into deployment plans, then execute tailored AI-first customer service strategies to drive adoption.
  • •Own escalation and risk communication for at-risk projects, intervening with solutions and keeping Deployment Services and Sales leadership informed.
  • •Drive partner efficiency and coordinate cross-team resolution with Deployment Services, Sales, Customer Success, Customer Support, and R&D, including quarterly business reviews.

Pay and Benefits

Salary: USD 154,800 - 184,900 annually
Equity and Bonus:Equity

Key Requirements

  • •6+ years of work experience, including 4+ years in an Implementation Manager role.
  • •Technical fluency with SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) to speak credibly with technical partner teams.
  • •Ability to train and make complex topics simple for partners and consultants.
  • •Comfort building rapport with customers and consultants via video calls, with a positive, engaged mindset.
  • •Demonstrated curiosity and adaptability, with an interest in learning, technology, and solving problems.
Experience:6+ yearsSaaS
Skills:TrainingRapport buildingAdaptabilityProblem-solvingPositive attitude
Languages:English
Tech Stack:APIsIntegrationsLLM basicsAutomation logicRESTful API integrationsSaaSAI agentsLarge Language Models

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn