Loan Servicing Specialist II

Tompkins Financial
United States
Workplace: HybridFull timeUSD 21.5 - 24.5 hourlyFunction: Banking, Lending & CreditExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Organizational skills","Interpersonal communication","Analytical thinking","Problem-solving"]

Support the Retail Loan Servicing team by performing specialized, complex operational duties across multiple work groups for consumer and residential mortgage loans and business loan escrow accounts. Independently research and resolve complex inquiries, verify online maintenance and reports, post payments and adjustments, prepare accurate payoff quotes, and handle credit file administration, recordkeeping, and quality control while adhering to banking regulations and procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tompkins Financial
Tompkins Financial
1 day ago

Loan Servicing Specialist II

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support the Retail Loan Servicing team by performing specialized, complex operational duties across multiple work groups for consumer and residential mortgage loans and business loan escrow accounts. Independently research and resolve complex inquiries, verify online maintenance and reports, post payments and adjustments, prepare accurate payoff quotes, and handle credit file administration, recordkeeping, and quality control while adhering to banking regulations and procedures.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Perform daily loan servicing duties with minimal supervision across two or more work groups, including cross training, complex inquiry research, and balancing work within deadlines.
  • •Verify online maintenance and review reports for accuracy; prepare and enter data into online systems and provide complete and accurate payoff quotes.
  • •Post payments, payment corrections, and loan adjustments, including data entry and disbursement of tax payments and insurance premiums.
  • •Administer credit files through quality control of specialized loan documents, interact with Loan Officers and dealerships, and perform collateral perfection/release and loan boarding to core via external systems.
  • •Maintain records and reports by validating scanned documents for quality assurance in the imaging system and filing/retrieving documents for audit verification.

Pay and Benefits

Salary: USD 21.5 - 24.5 hourly
Perks:Health InsuranceDentalVision401kProfit SharingPaid LeaveFree ParkingEmployee Referrals

Key Requirements

  • •High School Diploma or GED.
  • •Minimum of three (3) years’ experience in banking, loan servicing or a related field.
  • •Ability to work independently and as part of a team in an office environment with a focus on production and customer service.
  • •Strong interpersonal relations and communication skills.
  • •Moderate computer skills to work with data, spreadsheets, word documents, and industry-specific software.
Experience:3+ years
Education:High School
Skills:Customer serviceOrganizational skillsInterpersonal communicationAnalytical thinkingProblem-solving
Languages:English
Tech Stack:SpreadsheetsWord documentsMainframeImaging system

Company Brief

Tompkins Financial
Financial services holding company offering commercial and retail banking, wealth management, insurance, and employee benefits solutions through its subsidiary brands. Primarily serves individuals, businesses, and institutions across upstate New York and neighboring markets.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ithaca, United States
Founded: 1836
WebsiteLinkedIn