Crh

5 days ago

Customer Service Representative (Concord, ON, CA, L4K 5X8)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Deliver high-quality customer service during the dispatching process by accurately entering orders and updates, answering pricing and delivery inquiries, and providing real-time delivery status. Coordinate with the distribution team to allocate orders to suitable concrete plants and troubleshoot delivery issues. Serve as the primary contact for account and COD customers, support administrative tasks, and uphold environmental and health & safety compliance standards.

Location: Concord

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary point of contact for account and COD customers throughout the order process.
•Accurately input new orders and updates into the Command Concrete dispatching system.
•Respond promptly to customer inquiries and provide real-time delivery updates.
•Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability.
•Address customer concerns by identifying service or quality issues and offering timely solutions.

Key Requirements

•Completion of secondary school education (High School Diploma or equivalent).
•1–3 years of experience in a customer service or administrative role; construction or dispatching experience is an asset.
•Proficiency in Microsoft Office applications and Google Maps.
•Strong verbal and written communication skills.
•Excellent attention to detail, organizational skills, and ability to manage time effectively.

Experience:1-3 years

Education:High School

Skills:CommunicationAttention to detailOrganizationTime management

Tech Stack:Microsoft OfficeGoogle MapsCommand Concrete

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh