Customer Success Engineer (Contract)

Retell AI
San Francisco, India, South Africa, Ukraine, Brazil, Argentina, Romania, Poland, Serbia, Philippines
Workplace: RemoteFull timeUSD 6,000 - 7,500 monthlyFunction: Customer Success & Account ManagementExperience: 2-8 yearsEducation: bachelorsSkills: ["Technical problem-solving","Communication","Customer-facing collaboration"]

Partner with enterprise customers to deploy and scale Retell’s AI voice agents in production. You’ll support technical onboarding, launch new AI use cases, and troubleshoot complex issues spanning APIs, webhooks, SIP/telephony, authentication, integrations, and latency. Working closely with Engineering and Product, you’ll translate customer feedback into improvements while sometimes working directly in customer codebases to unblock deployments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Retell AI
Retell AI
6 days ago

Customer Success Engineer (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Partner with enterprise customers to deploy and scale Retell’s AI voice agents in production. You’ll support technical onboarding, launch new AI use cases, and troubleshoot complex issues spanning APIs, webhooks, SIP/telephony, authentication, integrations, and latency. Working closely with Engineering and Product, you’ll translate customer feedback into improvements while sometimes working directly in customer codebases to unblock deployments.
Location: San Francisco, India, South Africa, Ukraine, Brazil, Argentina, Romania, Poland, Serbia, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support technical onboarding and deployment for enterprise customers.
  • •Help customers launch and scale AI voice agents.
  • •Build AI voice agents alongside customers, including conversation flows and deployment strategies.
  • •Debug and troubleshoot production issues across APIs, webhooks, SIP/telephony, authentication, integrations, and latency.
  • •Identify product gaps from customer feedback and translate needs into actionable improvements with Product and Engineering.
Travel: Low travel

Pay and Benefits

Salary: USD 6,000 - 7,500 monthly

Key Requirements

  • •Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
  • •2–8 years of professional experience in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or similar.
  • •Strong technical problem-solving skills and experience with APIs and debugging technical issues.
  • •Ability to clearly explain technical concepts and communicate effectively with customers.
  • •Must be available for some overlapping hours with the Pacific Time-based team and customers.
Experience:2-8 years
Education:Bachelor's in Computer Science, Computer Engineering, Electrical Engineering (or related)
Skills:Technical problem-solvingCommunicationCustomer-facing collaboration
Tech Stack:APIsWebhooksSIPTelephonyAuthenticationIntegrationsLatencyPythonTypeScriptAILLMsVoice AI

Company Brief

Retell AI
Provides an AI-powered platform for creating personalized, high-quality video content from text or templates, enabling businesses and creators to scale video production and engage audiences with automated, customizable video generation tools.
Industry: Digital Media
Website