Provider Relations Representative

General Dynamics
United States
Workplace: RemoteFull timeUSD 46,301 - 55,775Function: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Relationship management","Communication","Problem-solving","Reporting","Documentation","Process improvement"]

Serve as the frontline liaison between the World Trade Center Health Program and participating healthcare providers. Manage provider onboarding, education, issue intake and escalation, and portal/EFT self-service enablement. Track satisfaction, first-contact resolution, onboarding timeliness, and case aging metrics, while partnering cross-functionally with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT to improve operational performance and compliance.

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General Dynamics
General Dynamics
2 days ago

Provider Relations Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the frontline liaison between the World Trade Center Health Program and participating healthcare providers. Manage provider onboarding, education, issue intake and escalation, and portal/EFT self-service enablement. Track satisfaction, first-contact resolution, onboarding timeliness, and case aging metrics, while partnering cross-functionally with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT to improve operational performance and compliance.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for assigned providers, including regular touchpoints and executive-level check-ins as needed.
  • •Coordinate provider onboarding and orientation, ensuring portal registration, EFT setup, credentialing handoffs, and accurate participation activation.
  • •Deliver provider training and communications (webinars, welcome packets, job aids) and measure adoption and comprehension.
  • •Intake, triage, and resolve escalated provider issues across claims, credentialing, EFT, enrollment, and portal access, including root-cause analysis.
  • •Maintain reporting/analytics for KPIs (satisfaction, first-contact resolution, onboarding timeliness, case aging, portal adoption, SLA compliance) and support audit-ready documentation.
Travel: Low travel

Pay and Benefits

Salary: USD 46,301 - 55,775
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of related experience.
  • •Serve as the primary point of contact for assigned providers and manage relationships using CRM/case management tools.
  • •Coordinate end-to-end provider onboarding (portal registration, EFT setup, credentialing handoffs, and directory validation).
  • •Deliver provider training and communications tailored to provider segments, maintaining up-to-date FAQs and job aids.
  • •Resolve and triage escalated provider issues (claims, credentialing, EFT, enrollment, portal access) and perform root-cause analysis for recurring problems.
Experience:3+ years
Skills:Relationship managementCommunicationProblem-solvingReportingDocumentationProcess improvement
Tech Stack:CRMDashboards/logsPortalEFT

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn