Senior GTM Enablement Specialist ll

Apollo.io
Manila
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Facilitation","Program building","Data-driven decision making","Cross-functional collaboration","Stakeholder management"]

Own and evolve an end-to-end enablement program for a SaaS Support organization, with a primary focus on a 6-week new-hire onboarding experience. Lead in-person facilitation in Manila, build and continuously iterate onboarding content, certification, and ramp milestones, and create ongoing enablement initiatives informed by CSAT, QA, ticket/chat metrics, and product changes. Use enablement tools and success metrics to drive continuous improvement.

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FursaFursa
Apollo.io
Apollo.io
1 month ago

Senior GTM Enablement Specialist ll

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own and evolve an end-to-end enablement program for a SaaS Support organization, with a primary focus on a 6-week new-hire onboarding experience. Lead in-person facilitation in Manila, build and continuously iterate onboarding content, certification, and ramp milestones, and create ongoing enablement initiatives informed by CSAT, QA, ticket/chat metrics, and product changes. Use enablement tools and success metrics to drive continuous improvement.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the strategy, execution, and measurement of a 6-week onboarding program for new support hires.
  • •Facilitate engaging, role-specific in-person onboarding and continuously iterate onboarding documentation, checklists, and training resources.
  • •Collaborate with the GTM Support Enablement Manager to identify enablement needs from CSAT, QA, ticket/chat metrics, and product changes.
  • •Co-develop ongoing training initiatives (tools, workflows, tone/quality, product updates, and customer experience best practices) and build feedback/reporting loops.
  • •Design scalable learning paths and certification tracks, manage enablement success metrics, and analyze results to improve program outcomes.

Key Requirements

  • •6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs.
  • •SaaS industry experience.
  • •Proven ability to lead live in-person facilitation and instructional delivery, including onboarding support agents or specialists.
  • •Strategic program-building skills with a data-informed, results-oriented track record.
  • •Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey/feedback tools).
Experience:6+ yearsSaaS
Skills:FacilitationProgram buildingData-driven decision makingCross-functional collaborationStakeholder management
Languages:English
Tech Stack:LMSGoogle SuiteNotionSurvey toolsFeedback dashboardsMaestroIntercomSalesforceApollo.io

Company Brief

Apollo.io
Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn