Apollo.io

15 hours ago

Senior GTM Enablement Specialist ll

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own and evolve an end-to-end enablement program for a SaaS Support organization, with a primary focus on a 6-week new-hire onboarding experience. Lead in-person facilitation in Manila, build and continuously iterate onboarding content, certification, and ramp milestones, and create ongoing enablement initiatives informed by CSAT, QA, ticket/chat metrics, and product changes. Use enablement tools and success metrics to drive continuous improvement.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own the strategy, execution, and measurement of a 6-week onboarding program for new support hires.
•Facilitate engaging, role-specific in-person onboarding and continuously iterate onboarding documentation, checklists, and training resources.
•Collaborate with the GTM Support Enablement Manager to identify enablement needs from CSAT, QA, ticket/chat metrics, and product changes.
•Co-develop ongoing training initiatives (tools, workflows, tone/quality, product updates, and customer experience best practices) and build feedback/reporting loops.
•Design scalable learning paths and certification tracks, manage enablement success metrics, and analyze results to improve program outcomes.

Key Requirements

•6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs.
•SaaS industry experience.
•Proven ability to lead live in-person facilitation and instructional delivery, including onboarding support agents or specialists.
•Strategic program-building skills with a data-informed, results-oriented track record.
•Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey/feedback tools).

Experience:6+ yearsSaaS

Skills:FacilitationProgram buildingData-driven decision makingCross-functional collaborationStakeholder management

Languages:English

Tech Stack:LMSGoogle SuiteNotionSurvey toolsFeedback dashboardsMaestroIntercomSalesforceApollo.io

Company Brief

Apollo.io

Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Apollo.io

15 hours ago

Senior GTM Enablement Specialist ll

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own the strategy, execution, and measurement of a 6-week onboarding program for new support hires.
•Facilitate engaging, role-specific in-person onboarding and continuously iterate onboarding documentation, checklists, and training resources.
•Collaborate with the GTM Support Enablement Manager to identify enablement needs from CSAT, QA, ticket/chat metrics, and product changes.
•Co-develop ongoing training initiatives (tools, workflows, tone/quality, product updates, and customer experience best practices) and build feedback/reporting loops.
•Design scalable learning paths and certification tracks, manage enablement success metrics, and analyze results to improve program outcomes.

Key Requirements

•6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs.
•SaaS industry experience.
•Proven ability to lead live in-person facilitation and instructional delivery, including onboarding support agents or specialists.
•Strategic program-building skills with a data-informed, results-oriented track record.
•Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey/feedback tools).

Experience:6+ yearsSaaS

Skills:FacilitationProgram buildingData-driven decision makingCross-functional collaborationStakeholder management

Languages:English

Tech Stack:LMSGoogle SuiteNotionSurvey toolsFeedback dashboardsMaestroIntercomSalesforceApollo.io

Company Brief

Apollo.io

Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn