Unit4

7 hours ago

Manager Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the delivery of consistent customer support services for core products, ensuring strong customer centricity and excellent outcomes. Own support relationships for key accounts and act as an escalation point when needed. Build and run action plans using service metrics (CSAT, transactional NPS, backlog, productivity, escalations, knowledge usage), promote AI-assisted issue processing, and align best practices across global support teams while supporting team development and retention.

Location: Poland

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Deliver consistent customer support services for core products (ERP/ERPx, TM, U4F) with strong customer centricity.
•Ensure support teams deliver an excellent, consistent customer experience and operate efficiently with best use of resources.
•Produce and use service metrics to identify improvement areas and track performance against agreed metrics.
•Build and own action plans for improvement, promoting AI to augment processing of customer support issues.
•Own escalations and engagements for key accounts, working with A/C Managers and CSMs alongside other global support managers to drive service improvements.

Pay and Benefits

Salary: PLN 210,008 - 238,012 annually

Perks:Remote WorkPaid Leave

Key Requirements

•Strong management experience with a proven track record of delivering customer outcomes.
•Previously built and run a support team, with the ability to manage resources effectively.
•Resilient, methodical approach across support groups to maintain a consistent way of working.
•Empathy and ability to support staff through a new environment or changes.
•Data-centric mindset, comfortable updating progress using reports and charts.

Experience:Enterprise softwareERPCustomer support

Skills:Customer centricityService excellenceResource managementEmpathyData-driven decision-making

Languages:English

Tech Stack:AIERPCloud

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4

Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Dordrecht, Netherlands

Founded: 1980

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Unit4

7 hours ago

Manager Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Deliver consistent customer support services for core products (ERP/ERPx, TM, U4F) with strong customer centricity.
•Ensure support teams deliver an excellent, consistent customer experience and operate efficiently with best use of resources.
•Produce and use service metrics to identify improvement areas and track performance against agreed metrics.
•Build and own action plans for improvement, promoting AI to augment processing of customer support issues.
•Own escalations and engagements for key accounts, working with A/C Managers and CSMs alongside other global support managers to drive service improvements.

Pay and Benefits

Salary: PLN 210,008 - 238,012 annually

Perks:Remote WorkPaid Leave

Key Requirements

•Strong management experience with a proven track record of delivering customer outcomes.
•Previously built and run a support team, with the ability to manage resources effectively.
•Resilient, methodical approach across support groups to maintain a consistent way of working.
•Empathy and ability to support staff through a new environment or changes.
•Data-centric mindset, comfortable updating progress using reports and charts.

Experience:Enterprise softwareERPCustomer support

Skills:Customer centricityService excellenceResource managementEmpathyData-driven decision-making

Languages:English

Tech Stack:AIERPCloud

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Dordrecht, Netherlands

Founded: 1980

Glassdoor: 3.8

Website LinkedIn Glassdoor