Customer Support Technician II (T2)

Applied Materials
Arizona
Workplace: OnsiteFull timeUSD 20 - 27.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Troubleshooting","Diagnostics"]

Serve as Applied Materials’ direct field liaison supporting customer equipment through preventive maintenance and guided troubleshooting. Collaborate with Field Service Engineers to maintain performance using digital analytics and basic diagnostic techniques for electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers while meeting on-site safety and environmental requirements. Support ensures peak equipment performance and exceptional service.

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Applied Materials
Applied Materials
1 month ago

Customer Support Technician II (T2)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as Applied Materials’ direct field liaison supporting customer equipment through preventive maintenance and guided troubleshooting. Collaborate with Field Service Engineers to maintain performance using digital analytics and basic diagnostic techniques for electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers while meeting on-site safety and environmental requirements. Support ensures peak equipment performance and exceptional service.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Field Service Engineers to maintain customer equipment.
  • •Use digital analytics to understand maintenance activities and improve performance methods.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance.
  • •Perform preventative maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers.
Travel: Low travel

Pay and Benefits

Salary: USD 20 - 27.5 hourly

Key Requirements

  • •Mechanical aptitude
  • •Ability to learn and maintain electrical, mechanical and vacuum systems
  • •Effective written and verbal communication skills
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint
  • •Possession of a valid driver’s license and ability to obtain a passport (if travel is required)
Skills:CommunicationTroubleshootingDiagnostics
Licenses:Valid driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsHand toolsDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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