Head Waiter (QA)

Power International Holding
Qatar
Full timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: certificationSkills: ["Resilience","Quality","Leadership","Agility","Guest Relations","AI fluency"]

Oversee front-of-house operations to deliver a smooth, enjoyable dining experience. Supervise and train waitstaff, manage seating and reservations, and ensure service standards through clear delegation and coordination with kitchen and bar teams. Handle guest inquiries and complaints with tact, maintain a clean and presentable dining area, and manage cash-handling and shift end-of-day reconciliations. Contribute to revenue via upselling and promotions.

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Power International Holding
Power International Holding
4 hours ago

Head Waiter (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Oversee front-of-house operations to deliver a smooth, enjoyable dining experience. Supervise and train waitstaff, manage seating and reservations, and ensure service standards through clear delegation and coordination with kitchen and bar teams. Handle guest inquiries and complaints with tact, maintain a clean and presentable dining area, and manage cash-handling and shift end-of-day reconciliations. Contribute to revenue via upselling and promotions.
Location: Qatar
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee waitstaff performance by assigning duties and ensuring service standards are met.
  • •Provide exceptional customer service, including greeting guests, seating guests, and promptly handling inquiries or concerns.
  • •Train new staff on service procedures, menu knowledge, and customer interaction.
  • •Create and manage work schedules to ensure adequate coverage during peak hours and special events.
  • •Coordinate with kitchen and bar staff for accurate, timely food and drink delivery; handle complaints and cash-handling tasks as needed.

Key Requirements

  • •Minimum 5 years of working experience, with 3 years of relevant experience in a similar role.
  • •Strong leadership and supervisory skills to motivate and oversee waitstaff.
  • •Excellent interpersonal and communication skills for guest relations, inquiries, and complaint handling.
  • •Advanced organization skills to manage reservations and coordinate seating arrangements during busy periods.
  • •Thorough restaurant menu knowledge, including ingredients and special dietary considerations.
Experience:5+ yearsGCCHospitality
Education:Certification / Diploma in Hotel and Restaurant Management
Skills:ResilienceQualityLeadershipAgilityGuest RelationsAI fluency

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website