Customer Success Account Manager

Adobe Systems
India
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Relationship management","Negotiation","Problem solving"]

Account management role focused on growing Adobe’s footprint within a focused cohort of large customers by driving cross-sell and upsell opportunities, optimizing product adoption, and coordinating with partners and internal teams to maximize Net ARR. You’ll manage relationships from IT to the C-Suite, lead account reviews, and guide customers through Adobe’s Document/Creative solutions landscape.

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FursaFursa
Adobe Systems
Adobe Systems
6 months ago

Customer Success Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Account management role focused on growing Adobe’s footprint within a focused cohort of large customers by driving cross-sell and upsell opportunities, optimizing product adoption, and coordinating with partners and internal teams to maximize Net ARR. You’ll manage relationships from IT to the C-Suite, lead account reviews, and guide customers through Adobe’s Document/Creative solutions landscape.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and manage relationships with a large set of customers in the ICX-Reseller book of business and map stakeholders.
  • •Identify upsell/cross-sell opportunities and drive Net ARR growth.
  • •Lead account reviews, negotiate pricing, and ensure successful deployment of Adobe solutions.
  • •Collaborate with Solution Specialists to maximize footprint of Adobe Solution streams like Acrobat & Sign, Creative Cloud, Substance, Stock, etc.
  • •Provide customers with industry insights and thought leadership on best practices; maintain proactive pipeline updates.

Key Requirements

  • •3+ years’ experience in a similar Customer Success or SAAS account management role.
  • •Proven track record of selling SAAS solutions and expanding revenue through upsell and cross-sell.
  • •Exceptional communication and presentation skills with ability to engage IT to C-Suite stakeholders.
  • •Bachelor’s Degree or equivalent.
  • •Ability to manage a large portfolio of accounts and coordinate with cross-functional teams.
Experience:3+ yearsSaaSDigital MediaEnterprise Software
Education:Bachelor's
Skills:CommunicationPresentationRelationship managementNegotiationProblem solving
Languages:English
Tech Stack:AcrobatAcrobat AIExpressAcrobat SignTeamsLinkedInZoomInfo

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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