Magic

1 week ago

Strategic Account Manager - Global, Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of 10–15 VIP US accounts, driving retention and measurable revenue growth through proactive outreach, early churn prevention, and expansion opportunities. Lead onboarding using a 30–60–90 framework, facilitate QBRs with data-driven insights, and build trusted advisory relationships with founders and C-suite executives. Track account health with your own dashboards, coordinate escalations cross-functionally, and deliver evidence-based recommendations that turn contracts into long-term partnerships.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of 10–15 VIP US accounts, driving logo retention and NRR/expansion by identifying and closing growth opportunities.
•Maintain account health by monitoring usage and engagement leading indicators; manage renewals 60–90 days ahead with proactive negotiation.
•Execute a personalized 30–60–90 onboarding framework, including kickoff calls within 24–48 hours and success plans tied to milestones and criteria.
•Build trusted advisor relationships across client stakeholders and manage communications/SLAs, including mediating client–VA relationships and coordinating escalations to resolution.
•Build dashboards and trackers, analyze trends to predict churn/expansion risk, prepare monthly portfolio reports, and run QBRs with value delivered narratives.

Pay and Benefits

Salary: PHP 60,000 - 80,000 monthly

Key Requirements

•3–5 years of customer success, account management, or client-facing B2B experience with hands-on ownership (not team oversight).
•Direct ownership of revenue retention and expansion targets, including specific outcomes with measurable results.
•Proactive account management, including reaching out before problems surface and building save plans independently when churn signals appear.
•At least one expansion example where you identified the opportunity, built the business case, managed resistance, and closed growth.
•Experience managing the full post-sale journey: onboarding, health monitoring, QBRs, and renewal negotiation.

Experience:3-5 yearsB2BSaaSOutsourcingStaffingMarketplace platformsProfessional services

Skills:Strategic thinkingTrusted relationship buildingProactive problem solvingData-driven decision makingExecutive communication

Languages:English

Tech Stack:HubSpot CRMSalesforceExcelGoogle SheetsZoomGoogle MeetSlackMicrosoft TeamsAsanaTrelloMonday.com

Company Brief

Magic

Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Magic

1 week ago

Strategic Account Manager - Global, Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of 10–15 VIP US accounts, driving logo retention and NRR/expansion by identifying and closing growth opportunities.
•Maintain account health by monitoring usage and engagement leading indicators; manage renewals 60–90 days ahead with proactive negotiation.
•Execute a personalized 30–60–90 onboarding framework, including kickoff calls within 24–48 hours and success plans tied to milestones and criteria.
•Build trusted advisor relationships across client stakeholders and manage communications/SLAs, including mediating client–VA relationships and coordinating escalations to resolution.
•Build dashboards and trackers, analyze trends to predict churn/expansion risk, prepare monthly portfolio reports, and run QBRs with value delivered narratives.

Pay and Benefits

Salary: PHP 60,000 - 80,000 monthly

Key Requirements

•3–5 years of customer success, account management, or client-facing B2B experience with hands-on ownership (not team oversight).
•Direct ownership of revenue retention and expansion targets, including specific outcomes with measurable results.
•Proactive account management, including reaching out before problems surface and building save plans independently when churn signals appear.
•At least one expansion example where you identified the opportunity, built the business case, managed resistance, and closed growth.
•Experience managing the full post-sale journey: onboarding, health monitoring, QBRs, and renewal negotiation.

Experience:3-5 yearsB2BSaaSOutsourcingStaffingMarketplace platformsProfessional services

Skills:Strategic thinkingTrusted relationship buildingProactive problem solvingData-driven decision makingExecutive communication

Languages:English

Tech Stack:HubSpot CRMSalesforceExcelGoogle SheetsZoomGoogle MeetSlackMicrosoft TeamsAsanaTrelloMonday.com

Company Brief

Magic

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor