Customer Success Manager

Atlassian
Americas
Workplace: RemoteFull timeUSD 91,800 - 143,350 annuallyFunction: Customer Success & Account ManagementSkills: ["Proactive","Strategic","Collaboration","Forecasting","Metrics tracking"]

Partner with DX customers to drive engineering transformation using Atlassian’s platform. You’ll manage a key customer segment through implementation, rollout, and renewal—building utilization, business alignment, and high-value use cases. Own customer success plans, track account metrics, forecast renewals, and resolve renewal risks to meet net renewal and expansion targets. Lead executive and C-level discussions and collaborate across teams to ensure measurable customer outcomes.

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FursaFursa
Atlassian
Atlassian
2 months ago

Customer Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Partner with DX customers to drive engineering transformation using Atlassian’s platform. You’ll manage a key customer segment through implementation, rollout, and renewal—building utilization, business alignment, and high-value use cases. Own customer success plans, track account metrics, forecast renewals, and resolve renewal risks to meet net renewal and expansion targets. Lead executive and C-level discussions and collaborate across teams to ensure measurable customer outcomes.
Location: Americas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Become a product expert and master the customer success process.
  • •Own the full customer lifecycle from implementation through program success (utilization, business alignment, use case development and fulfillment) and renewal.
  • •Create and maintain customer success plans and track success initiatives.
  • •Meet targets for net renewal and customer expansion, accurately forecast renewals, and identify/resolve renewal challenges to protect renewal rates.
  • •Establish DX as a strategic driver of prospects’ business goals, run executive/C-level discussions, discover expansion opportunities, and proactively track and report key account metrics.

Pay and Benefits

Salary: USD 91,800 - 143,350 annually
Equity and Bonus:Equity

Key Requirements

Skills:ProactiveStrategicCollaborationForecastingMetrics tracking

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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