Senior Technical Writer

Kizen
New York
Workplace: HybridFull timeUSD 125,000 - 166,000 annuallyFunction: Content & Editorial (Writing/Editing)Education: bachelorsSkills: ["Collaboration","Communication","Information architecture","Project management","SME interviewing"]

Create high-quality developer and user documentation for an insurance-focused AI product suite, including Commissions Copilot, Contracting, and AgentCRM. Work hands-on as an individual contributor with Product Owners, Engineers, and Solution Architects to translate complex technical and insurance workflows into accurate, structured docs. Own documentation quality and maintain an API/documentation workflow that validates OpenAPI specs and ships release notes and integration guides using docs-as-code practices.

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FursaFursa
Kizen
Kizen
4 days ago

Senior Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Create high-quality developer and user documentation for an insurance-focused AI product suite, including Commissions Copilot, Contracting, and AgentCRM. Work hands-on as an individual contributor with Product Owners, Engineers, and Solution Architects to translate complex technical and insurance workflows into accurate, structured docs. Own documentation quality and maintain an API/documentation workflow that validates OpenAPI specs and ships release notes and integration guides using docs-as-code practices.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Apply insurance distribution workflow knowledge to produce accurate, contextually relevant documentation for insurance industry end users and developers.
  • •Collaborate with Insurance Product Owners and Solutions teams to document vertical-specific features, data models, and integration patterns.
  • •Write, edit, and maintain developer-facing materials including API documentation, integration guides, plugin documentation, developer tutorials, technical workflows, and release notes.
  • •Read, interpret, and validate OpenAPI specifications (.yaml / .json) and partner with engineering teams to document new features, API endpoints, data models, and error handling.
  • •Own documentation quality and manage documentation projects from intake through publication while continuously improving based on product changes and developer needs.

Pay and Benefits

Salary: USD 125,000 - 166,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •At least 5 years of technical writing experience focused on software or technical platforms.
  • •Proven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industry.
  • •Experience writing API and developer documentation for SaaS, platform, or enterprise software products, including strong OpenAPI skills.
  • •Ability to read and validate .yaml and .json OpenAPI specification files, and work with docs-as-code workflows.
  • •Proficiency with Markdown and hands-on documentation workflows using GitHub/GitLab or Gitbooks.
Experience:InsurTechRegulated industrySaaS
Education:Bachelor's in Communication, English, Journalism, or Computer Science
Skills:CollaborationCommunicationInformation architectureProject managementSME interviewing
Languages:English
Tech Stack:OpenAPIYAMLJSONMarkdownDocs-as-CodeGitHubGitLabGitbooksOpenAPI SpecificationAPI documentationAPI testing toolsIPaaS

Company Brief

Kizen
Kizen provides an all-in-one revenue operations platform combining CRM, marketing automation, conversational AI, and analytics to help businesses automate growth, manage customer data, and optimize sales and marketing workflows.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Chicago, United States
Website