Manager, Implementation

Profound
New York
Workplace: OnsiteFull timeUSD 135,000 - 210,000 annuallyFunction: OtherExperience: 3+ yearsSkills: ["Facilitation","Organization","Process improvement","Data analysis","Communication"]

Lead scalable onboarding and enablement for Scaled and Mid-Market customers, designing repeatable programs and content. Collaborate with Customer Success, Sales, Product, Engineering, and Data to ensure customers realize value from day one, building systems for onboarding at scale and driving measurable outcomes.

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FursaFursa
Profound
Profound
4 months ago

Manager, Implementation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead scalable onboarding and enablement for Scaled and Mid-Market customers, designing repeatable programs and content. Collaborate with Customer Success, Sales, Product, Engineering, and Data to ensure customers realize value from day one, building systems for onboarding at scale and driving measurable outcomes.
Location: New York
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Design scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customers
  • •Run weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A
  • •Build the enablement infrastructure including session templates, help content, and follow-up sequences to make onboarding scalable without sacrificing quality
  • •Ensure accounts are properly set up post-sale and verify configuration end to end
  • •Track participation, success metrics, and operational efficiency, identifying patterns across the customer base

Pay and Benefits

Salary: USD 135,000 - 210,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3 or more years of experience in customer success, onboarding, implementation, or customer education
  • •Experience designing and running scalable onboarding programs for Scaled and Mid-Market customers
  • •Ability to run weekly onboarding sessions covering platform setup, prompts, reports, and Q&A
  • •Experience building enablement infrastructure (templates, content, follow-up sequences) to scale onboarding
  • •Strong facilitator with a track record of organizing programs, tracking metrics, and improving processes
Experience:3+ yearsSaaSCustomer success
Skills:FacilitationOrganizationProcess improvementData analysisCommunication
Tech Stack:AI tools

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn