Cross-Functional Design Programme Manager (London, GB, E14 5HQ)

HSBC
London
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Stakeholder management","Facilitation","Influencing","Decision-making","Managing ambiguity"]

Lead end-to-end delivery of cross-functional design programmes within Global Payments Solutions, aligning Product, Technology, Operations, Risk, Compliance, Data, and Architecture to achieve customer-centred outcomes. Own programme scope, governance, milestones, dependencies, resources, and risks, and drive discovery-to-implementation coordination. Provide decision-ready reporting for sponsors, track KPIs and benefits realization, and use responsible AI and automation to improve speed and operational performance.

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FursaFursa
HSBC
HSBC
13 hours ago

Cross-Functional Design Programme Manager (London, GB, E14 5HQ)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead end-to-end delivery of cross-functional design programmes within Global Payments Solutions, aligning Product, Technology, Operations, Risk, Compliance, Data, and Architecture to achieve customer-centred outcomes. Own programme scope, governance, milestones, dependencies, resources, and risks, and drive discovery-to-implementation coordination. Provide decision-ready reporting for sponsors, track KPIs and benefits realization, and use responsible AI and automation to improve speed and operational performance.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Own programme scope, plans, milestones, dependencies, resources, risks, and outcomes.
  • •Set governance, decision rights, escalation routes, and delivery standards aligned to strategy, customer needs, regulation, and controls.
  • •Coordinate cross-functional delivery from discovery to implementation by resolving dependencies and maintaining momentum.
  • •Provide decision-ready reporting and recommendations to sponsors and senior stakeholders.
  • •Track KPIs, benefits, milestones, risks, issues, decisions, and design quality while identifying constraints and driving corrective action.

Pay and Benefits

Perks:Health InsurancePensionMaternity PayAdoption Pay

Key Requirements

  • •Proven delivery of complex cross-functional design or transformation programmes in financial services, ideally payments or transaction banking.
  • •Strong programme management across planning, governance, dependencies, risk, reporting, and benefits realisation.
  • •Ability to integrate customer, business, operational, technology, data, architecture, and control perspectives into end-to-end designs.
  • •Strong understanding of payments, customer journeys, operating models, business architecture, and regulation.
  • •Excellent senior stakeholder management, facilitation, influencing, and decision-making skills.
Experience:Financial servicesPaymentsTransaction banking
Skills:Stakeholder managementFacilitationInfluencingDecision-makingManaging ambiguity
Tech Stack:Responsible AIAutomation

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn