CSR/Teller - Westgate MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Ethical behavior","Problem resolution","Sound judgment"]

Provide excellent customer service in daily interactions while maintaining confidentiality and ethical standards. Listen to customers’ needs, answer questions, resolve issues, and follow up in a responsive, timely manner. Handle office operations including extensive cash handling, balancing, and staying current on retail policies and procedures. Direct more complex matters to appropriate leadership and make consultative referrals to bankers and retail business partners.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

CSR/Teller - Westgate MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service in daily interactions while maintaining confidentiality and ethical standards. Listen to customers’ needs, answer questions, resolve issues, and follow up in a responsive, timely manner. Handle office operations including extensive cash handling, balancing, and staying current on retail policies and procedures. Direct more complex matters to appropriate leadership and make consultative referrals to bankers and retail business partners.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service in all interactions and follow required policies and procedures.
  • •Listen to customers’ needs, ask questions, guide them to where their financial needs can be met, and provide follow-up to resolve issues.
  • •Perform daily office responsibilities, including cash balancing and addressing outages with support as needed.
  • •Maintain up-to-date knowledge of bank policies and financial center procedures.
  • •Identify customer needs during interactions and refer customers to bankers and business partners for consultative conversations.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Comfort interacting confidently and comfortably with the public and adhering to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityEthical behaviorProblem resolutionSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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