Stanley Black & Decker

4 weeks ago

Director, Digital Products – After Sales & Enterprise Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead the strategy, discovery, and delivery of digital products that improve the post-purchase customer experience across after-sales services, mobile training, enterprise workflows, and connected product experiences. Own product vision, roadmap, and execution, partner with Product Design, Engineering, AI, and business teams, and drive product discovery using research, analytics, and market insights. Establish governance and KPIs, and mentor Product Managers to deliver measurable business outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Sales

Seniority: Director level

Key Responsibilities

•Define and execute product strategy and roadmap for after-sales experiences, including warranty, repair, service, customer support, and self-service.
•Lead product strategy for mobile applications for education, training, safety awareness, certifications, and AI-powered guidance.
•Develop enterprise workflow solutions connecting customers, service centers, distributors, field teams, and internal operations.
•Drive product discovery using customer research, business collaboration, analytics, and market insights to identify opportunities.
•Lead product governance with KPIs, mentor Product Managers, and deliver scalable web, mobile, and connected applications using Agile product development practices.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityPaid Leave

Key Requirements

•10+ years of experience in digital product management, product strategy, or digital transformation.
•Proven success leading customer-facing web, mobile, SaaS, or connected digital products.
•Experience delivering products across one or more areas: after-sales services, mobile applications, enterprise workflows, customer self-service, field service, digital learning and training.
•Strong expertise in product discovery, roadmap planning, Agile methodologies, and data-driven decision making.
•Excellent leadership, communication, and stakeholder management skills.

Experience:10+ yearsDigital transformationSaaSConnected devicesAfter-sales servicesMobile applications

Skills:LeadershipCommunicationStakeholder managementCustomer-centricityInnovation mindset

Tech Stack:AgileSaaSAIMobileWeb

Company Brief

Stanley Black & Decker

Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website

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Stanley Black & Decker

4 weeks ago

Director, Digital Products – After Sales & Enterprise Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Sales

Seniority: Director level

Key Responsibilities

•Define and execute product strategy and roadmap for after-sales experiences, including warranty, repair, service, customer support, and self-service.
•Lead product strategy for mobile applications for education, training, safety awareness, certifications, and AI-powered guidance.
•Develop enterprise workflow solutions connecting customers, service centers, distributors, field teams, and internal operations.
•Drive product discovery using customer research, business collaboration, analytics, and market insights to identify opportunities.
•Lead product governance with KPIs, mentor Product Managers, and deliver scalable web, mobile, and connected applications using Agile product development practices.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityPaid Leave

Key Requirements

•10+ years of experience in digital product management, product strategy, or digital transformation.
•Proven success leading customer-facing web, mobile, SaaS, or connected digital products.
•Experience delivering products across one or more areas: after-sales services, mobile applications, enterprise workflows, customer self-service, field service, digital learning and training.
•Strong expertise in product discovery, roadmap planning, Agile methodologies, and data-driven decision making.
•Excellent leadership, communication, and stakeholder management skills.

Experience:10+ yearsDigital transformationSaaSConnected devicesAfter-sales servicesMobile applications

Skills:LeadershipCommunicationStakeholder managementCustomer-centricityInnovation mindset

Tech Stack:AgileSaaSAIMobileWeb

Company Brief

Stanley Black & Decker

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website