Cloud Engagement Consultant

Unit4
Poland
Workplace: HybridFull timePLN 146,526 - 153,747 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Organization","Proactivity","Flexibility"]

Serve as the primary point of contact for Cloud Hub inquiries, coordinating clear communication between stakeholders and Cloud Operations for cloud service requests. Manage updates and visibility around SLAs and delivery milestones, while maintaining and improving an AI-driven knowledge base for better search and discoverability. Ensure compliance and security in documentation and communications, standardize cloud engagement resources, and create user guides, training materials, and feedback mechanisms to drive adoption.

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FursaFursa
Unit4
Unit4
10 hours ago

Cloud Engagement Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Cloud Hub inquiries, coordinating clear communication between stakeholders and Cloud Operations for cloud service requests. Manage updates and visibility around SLAs and delivery milestones, while maintaining and improving an AI-driven knowledge base for better search and discoverability. Ensure compliance and security in documentation and communications, standardize cloud engagement resources, and create user guides, training materials, and feedback mechanisms to drive adoption.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to Cloud inquiries as the primary point of contact, coordinating with Cloud Operations for accurate, timely answers.
  • •Coordinate communication for Cloud service requests, providing stakeholders with timely updates, tracking progress, and visibility of SLAs and milestones.
  • •Collaborate across internal and external stakeholders to ensure clear, transparent engagement.
  • •Maintain and improve an AI-driven knowledge base by updating content, addressing gaps, and improving relevance and discoverability.
  • •Create standardized cloud engagement materials (service catalog, communications, user tools), and develop user manuals, training materials, and feedback mechanisms to support adoption.

Pay and Benefits

Salary: PLN 146,526 - 153,747 annually
Perks:Paid LeaveRemote Work

Key Requirements

  • •Bachelor’s degree in IT, Computer Science, or related field.
  • •3+ years of Cloud or IT service experience.
  • •Solid understanding of Cloud platforms (Azure, AWS) and related compliance/security standards.
  • •Strong communication and stakeholder management skills across technical and non-technical teams.
  • •Experience with knowledge base management, documentation, and ITSM tools (e.g., ServiceNow).
Experience:3+ yearsCloudIT services
Education:Bachelor's in IT, Computer Science, or related field
Skills:CommunicationStakeholder managementOrganizationProactivityFlexibility
Languages:English
Tech Stack:AzureAWSServiceNowITSM

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor