Strategic Customer Success Manager

Blend
United States
Workplace: OnsiteFull timeUSD 107,000 - 126,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Presentation","Writing","Executive advisory","Collaboration","Risk management"]

Own value realization, adoption, and customer health for a portfolio of Blend’s largest and most complex mortgage, home equity, and consumer lending customers. Partner with Account Executives, Solutions Engineers, Professional Services, and Support to define success metrics, run business reviews with peer-cohort benchmarks, design training and enablement, guide AI agent pilots like Blend Autopilot, and escalate to keep customers aligned to their strategic roadmap.

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Blend
Blend
1 day ago

Strategic Customer Success Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Own value realization, adoption, and customer health for a portfolio of Blend’s largest and most complex mortgage, home equity, and consumer lending customers. Partner with Account Executives, Solutions Engineers, Professional Services, and Support to define success metrics, run business reviews with peer-cohort benchmarks, design training and enablement, guide AI agent pilots like Blend Autopilot, and escalate to keep customers aligned to their strategic roadmap.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Define and deliver value by aligning customer strategic priorities to KPIs and maintaining joint account plans.
  • •Lead business reviews using peer-cohort benchmarks and Blend data to build prescriptive roadmaps and track action items to close.
  • •Drive adoption through customer training and enablement, coordinating across Support and Solutions Engineers and communicating release impact.
  • •Guide customers into Intelligent Origination by piloting and measuring AI agents like Blend Autopilot, and feeding results back to Product.
  • •Protect the account by monitoring health and sentiment, flagging risk early, leading recovery plans, and coordinating cross-team escalations so customers receive one answer.

Pay and Benefits

Salary: USD 107,000 - 126,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveParental Leave401kLife InsuranceDisability InsuranceWellness Stipend

Key Requirements

  • •8+ years in customer-facing roles in B2B SaaS, consulting, or a lending institution.
  • •Enterprise customer success experience strongly preferred.
  • •Deep knowledge of lending operations from application to close; mortgage and home equity experience is a plus.
  • •Comfortable using metrics to walk customers through performance and identify improvements.
  • •Trusted advisor with outstanding presentation and writing skills; comfortable discussing operational, technical, and financial value with C-level leaders.
Experience:8+ yearsB2B SaaSConsultingLending
Skills:PresentationWritingExecutive advisoryCollaborationRisk management
Languages:English
Tech Stack:AI agentsBlend Autopilot

Company Brief

Blend
Provides a digital lending platform that streamlines mortgage and consumer lending processes for banks and lenders, offering tools for originations, verification, and decisioning to improve borrower experience and operational efficiency.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn