Staff Software Engineer, Agent Product

Decagon
San Francisco
Workplace: OnsiteFull timeUSD 200,000 - 400,000 annuallyFunction: Software EngineeringExperience: 8+ yearsSkills: ["Python","Typescript","Asynchronous programming","AI agents","System design","Scalability"]

Senior engineering role building end-to-end AI agents on Decagon’s platform. Owns design, implementation, and scaling of agent technology for millions of users, collaborating with customers across industries to deliver robust, enterprise-grade AI solutions. Strong emphasis on Python, TypeScript, and asynchronous systems with a deep focus on reliability and performance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Decagon
Decagon
3 months ago

Staff Software Engineer, Agent Product

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Senior engineering role building end-to-end AI agents on Decagon’s platform. Owns design, implementation, and scaling of agent technology for millions of users, collaborating with customers across industries to deliver robust, enterprise-grade AI solutions. Strong emphasis on Python, TypeScript, and asynchronous systems with a deep focus on reliability and performance.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
  • •Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
  • •Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Pay and Benefits

Salary: USD 200,000 - 400,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceRetirementParental LeaveDentalVisionLife Insurance

Key Requirements

  • •Have 8+ years of industry experience in software engineering.
  • •Proficiency with Python, Typescript and asynchronous programming.
  • •A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.
  • •Experience designing and building AI agents or similar large-scale software systems (preferred).
  • •Strong ability to work autonomously and ship end-to-end features that scale to millions of users.
Experience:8+ yearsAIConversational AIEnterprise software
Skills:PythonTypescriptAsynchronous programmingAI agentsSystem designScalability
Languages:English
Tech Stack:PythonTypescriptAsynchronous programmingAI agentsLarge-scale systems

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor