Decagon

1 month ago

Staff Software Engineer, Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Senior engineering role building end-to-end AI agents on Decagon’s platform. Owns design, implementation, and scaling of agent technology for millions of users, collaborating with customers across industries to deliver robust, enterprise-grade AI solutions. Strong emphasis on Python, TypeScript, and asynchronous systems with a deep focus on reliability and performance.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
•Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
•Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Pay and Benefits

Salary: USD 200,000 - 400,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceRetirementParental LeaveDentalVisionLife Insurance

Key Requirements

•Have 8+ years of industry experience in software engineering.
•Proficiency with Python, Typescript and asynchronous programming.
•A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.
•Experience designing and building AI agents or similar large-scale software systems (preferred).
•Strong ability to work autonomously and ship end-to-end features that scale to millions of users.

Experience:8+ yearsAIConversational AIEnterprise software

Skills:PythonTypescriptAsynchronous programmingAI agentsSystem designScalability

Languages:English

Tech Stack:PythonTypescriptAsynchronous programmingAI agentsLarge-scale systems

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

1 month ago

Staff Software Engineer, Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
•Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
•Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Pay and Benefits

Salary: USD 200,000 - 400,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceRetirementParental LeaveDentalVisionLife Insurance

Key Requirements

•Have 8+ years of industry experience in software engineering.
•Proficiency with Python, Typescript and asynchronous programming.
•A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.
•Experience designing and building AI agents or similar large-scale software systems (preferred).
•Strong ability to work autonomously and ship end-to-end features that scale to millions of users.

Experience:8+ yearsAIConversational AIEnterprise software

Skills:PythonTypescriptAsynchronous programmingAI agentsSystem designScalability

Languages:English

Tech Stack:PythonTypescriptAsynchronous programmingAI agentsLarge-scale systems

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor