Samsara

1 day ago

Senior Program Manager - Customer Success Programs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead large-scale transformational programs across the Customer Success organization, partnering with CS and revenue operations stakeholders to scope, plan, and deliver initiatives that improve the customer and employee experience. Own outcome reporting, drive continuous improvement, and identify operational problems using scalable processes, tools, dashboards, and KPIs. Champion cultural principles while aligning cross-functional teams to measurable business objectives.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead program scoping, planning, and execution with Customer Success and related business stakeholders to deliver strategic programs and tangible results.
•Drive cross-functional collaboration by aligning objectives and engaging stakeholders to deliver outcomes tied to business objectives.
•Deliver reporting on project outcomes and drive continuous improvement to achieve operational excellence and measurable results.
•Identify and solve operational problems by building scalable processes, tools, dashboards, and KPIs while mitigating risks through proactive solutions and communications.
•Champion and role-model Samsara’s cultural principles, focusing on seller and customer success and building for the long term.

Pay and Benefits

Salary: CAD 111,265 - 130,900 annually

Equity and Bonus:Equity

Perks:Health InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

•Bachelor’s degree from a 4-year institution.
•6-8 years of program management, customer success operations, strategy, or consulting experience, ideally in high-growth SaaS or fast-paced technology consulting.
•Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability.
•Strong program management toolkit with problem solving and decision making, ability to ramp quickly and derive insights from data.
•Clear, confident communication to influence and lead cross-functional stakeholders, executives, and front-line managers.

Experience:SaaSHigh-growth SaaSCustomer success operationsCustomer experienceTechnology consultingB2B hardware

Education:Bachelor's

Skills:Analytical business acumenSolving complex problemsLeadershipContinuous improvementCommunication

Certifications:PMPAgile/ScrumProsci

Languages:English

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

1 day ago

Senior Program Manager - Customer Success Programs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead program scoping, planning, and execution with Customer Success and related business stakeholders to deliver strategic programs and tangible results.
•Drive cross-functional collaboration by aligning objectives and engaging stakeholders to deliver outcomes tied to business objectives.
•Deliver reporting on project outcomes and drive continuous improvement to achieve operational excellence and measurable results.
•Identify and solve operational problems by building scalable processes, tools, dashboards, and KPIs while mitigating risks through proactive solutions and communications.
•Champion and role-model Samsara’s cultural principles, focusing on seller and customer success and building for the long term.

Pay and Benefits

Salary: CAD 111,265 - 130,900 annually

Equity and Bonus:Equity

Perks:Health InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

•Bachelor’s degree from a 4-year institution.
•6-8 years of program management, customer success operations, strategy, or consulting experience, ideally in high-growth SaaS or fast-paced technology consulting.
•Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability.
•Strong program management toolkit with problem solving and decision making, ability to ramp quickly and derive insights from data.
•Clear, confident communication to influence and lead cross-functional stakeholders, executives, and front-line managers.

Experience:SaaSHigh-growth SaaSCustomer success operationsCustomer experienceTechnology consultingB2B hardware

Education:Bachelor's

Skills:Analytical business acumenSolving complex problemsLeadershipContinuous improvementCommunication

Certifications:PMPAgile/ScrumProsci

Languages:English

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn