Sales and Customer Service Advisor

Global Payments
Warsaw
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Negotiation","Documentation management","Goal orientation"]

Build and maintain customer relationships by proactively identifying client needs and developing ongoing cooperation. Engage new customers, manage relationships with existing clients, and investigate reasons for churn while driving actions to restore collaboration. Prepare and send sales documentation including contracts, annexes, calculations, and offers, supported by strong customer service experience, sales and negotiation skills, and organized documentation practices.

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FursaFursa
Global Payments
Global Payments
1 month ago

Sales and Customer Service Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Build and maintain customer relationships by proactively identifying client needs and developing ongoing cooperation. Engage new customers, manage relationships with existing clients, and investigate reasons for churn while driving actions to restore collaboration. Prepare and send sales documentation including contracts, annexes, calculations, and offers, supported by strong customer service experience, sales and negotiation skills, and organized documentation practices.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Actively build relationships with new customers.
  • •Maintain relationships with customers who already trust the company.
  • •Proactively assess customer needs and develop cooperation.
  • •Identify reasons for ending cooperation and take actions to restart it.
  • •Prepare and send sales documentation such as contracts, annexes, calculations, and offers.

Key Requirements

  • •Minimum 6 months of experience in phone customer service.
  • •Knowledge of sales and negotiation techniques.
  • •Ability to keep sales documentation well organized.
  • •Very good knowledge of the MS Office suite.
  • •Goal-oriented attitude.
Skills:Customer-focusedNegotiationDocumentation managementGoal orientation
Languages:Polish
Tech Stack:MS Office

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn