Customer Care Coordinator

Trane Technologies
United Kingdom
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Leadership","Interpersonal skills","Communication","Negotiation","Problem-solving"]

Provide exceptional customer service and support for a high volume of incoming calls while building relationships with existing and potential customers. Coordinate closely with the sales team by sharing customer insights and ensuring quotes are completed within agreed KPI limits using CRM processes. Continuously improve request-for-quotation workflows, analyze customer care interactions to measure probing effectiveness, and produce reports on sales opportunities and trends. Support internal administration and customer care teams during peak times.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Trane Technologies
Trane Technologies
2 days ago

Customer Care Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide exceptional customer service and support for a high volume of incoming calls while building relationships with existing and potential customers. Coordinate closely with the sales team by sharing customer insights and ensuring quotes are completed within agreed KPI limits using CRM processes. Continuously improve request-for-quotation workflows, analyze customer care interactions to measure probing effectiveness, and produce reports on sales opportunities and trends. Support internal administration and customer care teams during peak times.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Handle high volume incoming calls proactively, transferring them timely and accurately while maintaining strong customer relationships as a trusted point of contact.
  • •Coordinate with the sales team by sharing customer insights and sales opportunities and ensuring information is accurately transferred via the CRM system.
  • •Verify that returned information results in quotes being completed within agreed KPI limits across departments.
  • •Continuously evaluate and improve processes for forwarding quotation requests; collaborate across sales, marketing, and operations to integrate sales opportunities into customer care workflows.
  • •Analyze customer care interactions to measure probing effectiveness, generate reports on sales opportunities and trends, and support internal administrative tasks at peak times.

Pay and Benefits

Perks:PensionHealth InsuranceLife InsuranceWellness Stipend

Key Requirements

  • •Proven experience in a customer care or sales support role.
  • •Strong knowledge of customer service principles and sales techniques.
  • •Excellent communication and negotiation skills, with leadership and interpersonal ability to motivate and manage a team.
  • •Analytical thinking and problem-solving abilities, including the ability to conduct qualitative/quantitative analysis of customer care interactions.
  • •Proficiency using customer service software/CRM systems and MS Office Suite (inspire systems knowledge is an advantage; training may be provided).
Experience:Manufacturing
Skills:LeadershipInterpersonal skillsCommunicationNegotiationProblem-solving
Tech Stack:CRMMS OfficeMicrosoft OfficeInspire

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn