Client Experience Associate

Stake
Dubai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer support","Client relationship management","Problem solving","Communication","Prioritization","Attention to detail","Escalation management","Data/record keeping"]

Serve as the primary point of contact for existing and prospective clients, supporting them via email, live chat, and WhatsApp. Respond quickly and accurately to inquiries, manage and prioritize a queue of conversations, and escalate complex or sensitive cases. Build durable client relationships to improve retention and satisfaction, keep detailed records of interactions, and flag recurring issues or trends to the wider team.

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FursaFursa
Stake
Stake
1 day ago

Client Experience Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for existing and prospective clients, supporting them via email, live chat, and WhatsApp. Respond quickly and accurately to inquiries, manage and prioritize a queue of conversations, and escalate complex or sensitive cases. Build durable client relationships to improve retention and satisfaction, keep detailed records of interactions, and flag recurring issues or trends to the wider team.
Location: Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for clients across email, live chat, and WhatsApp.
  • •Respond promptly and accurately to client queries while maintaining a consistently high service standard across channels.
  • •Manage and prioritize a queue of incoming conversations, escalating complex or sensitive cases when needed.
  • •Build and maintain strong client relationships to support retention and satisfaction.
  • •Keep accurate records of client interactions and flag recurring issues or trends to the wider team.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityLearning Budget

Key Requirements

  • •2+ years of experience in a client-facing role such as Client Experience, Customer Success, or account/relationship management.
  • •Experience providing exceptional customer support in a startup or technology company.
  • •Fluency in English and Arabic, both written and spoken.
  • •Ability to handle client inquiries and manage/prioritize incoming conversations in a fast-paced environment.
  • •Experience in investing or real estate and comfort working with numbers is a strong advantage.
Experience:2+ yearsStartupTechnologyReal estateInvesting
Skills:Customer supportClient relationship managementProblem solvingCommunicationPrioritizationAttention to detailEscalation managementData/record keeping
Languages:EnglishArabic

Company Brief

Stake
Provides a retail investing platform that lets users buy and sell US shares and ETFs. The app is aimed at individual investors seeking low-cost access to international markets, with a simple mobile-first trading experience.
Industry: Trading Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Sydney, Australia
Founded: 2017
WebsiteLinkedIn