IT Help Desk Technician - Millennium Space Systems

Boeing
United States
Workplace: OnsiteFull timeUSD 62,050 - 91,250 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsSkills: ["Customer-focused","Highly organized","Excellent oral communication","Detail oriented","Diagnostic problem-solving"]

Provide onsite IT help desk support for Millennium Space Systems employees and contractors, handling PC and technology issues via phone, email, and chat. Manage ServiceNow tickets end-to-end, run diagnostics, document interactions, and coordinate onboarding support for new hires. Install, update, and repair computer hardware and software, escalate to higher-tier IT as needed, and follow up to ensure resolutions. Work onsite in El Segundo, CA and be able to obtain a U.S. Secret clearance.

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Boeing
Boeing
1 day ago

IT Help Desk Technician - Millennium Space Systems

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide onsite IT help desk support for Millennium Space Systems employees and contractors, handling PC and technology issues via phone, email, and chat. Manage ServiceNow tickets end-to-end, run diagnostics, document interactions, and coordinate onboarding support for new hires. Install, update, and repair computer hardware and software, escalate to higher-tier IT as needed, and follow up to ensure resolutions. Work onsite in El Segundo, CA and be able to obtain a U.S. Secret clearance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Manage Help Desk tickets in a timely and organized manner using ServiceNow.
  • •Respond to customer issues via phone, email, and computer chat to provide customer assistance.
  • •Run diagnostics to resolve customer reported issues and document customer interactions.
  • •Support new employee onboarding.
  • •Install, make changes, and repair computer hardware and software; escalate issues as needed and follow up to ensure resolution.

Pay and Benefits

Salary: USD 62,050 - 91,250 annually
Perks:Health InsuranceFlexible SpendingRetirement SavingsLife InsuranceDisability InsurancePaid LeaveUnpaid Time

Key Requirements

  • •2+ years of experience working in a help desk role or a technical degree.
  • •Proficiency with Dell Computers using Windows 10/11.
  • •Availability to work overtime if needed.
  • •Highly organized ability to keep Help Desk tickets in order.
  • •Ability to obtain a U.S. Security Clearance requiring U.S. citizenship; interim/final Secret clearance post-start required.
Experience:2+ years
Skills:Customer-focusedHighly organizedExcellent oral communicationDetail orientedDiagnostic problem-solving
Certifications:CompTIA A+CompTIA Security+
Tech Stack:ServiceNowDellWindows 10Windows 11Active DirectoryOffice 365IP Phones

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Secret

Company Brief

Boeing
Designs, manufactures, and services commercial airplanes, defense systems, space vehicles, and related products and services globally. Boeing serves airlines, governments, and commercial customers with aerospace and defense technologies and integrated support solutions.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 1916
Glassdoor
Glassdoor: 3.7
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