Principal Specialist, HR Ops ( 6 months contract )

RTX
Singapore
Workplace: OnsiteFull timeFunction: People, HR & TalentSkills: ["Customer focus","Analytical thinking","Process improvement","Communication"]

Provide consistent, timely, accurate, and customer-focused HR transactional services for employees and managers. Handle requests via established processes using HR systems such as ServiceNow and Workday, troubleshoot issues, and support case management and SLA metrics. Analyze HR service process design and flow, recommend improvements, update HR policies/procedures, prepare HR transactional reports, and create knowledge articles for internal and external knowledge bases while maintaining data protection and confidentiality.

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FursaFursa
RTX
RTX
1 day ago

Principal Specialist, HR Ops ( 6 months contract )

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide consistent, timely, accurate, and customer-focused HR transactional services for employees and managers. Handle requests via established processes using HR systems such as ServiceNow and Workday, troubleshoot issues, and support case management and SLA metrics. Analyze HR service process design and flow, recommend improvements, update HR policies/procedures, prepare HR transactional reports, and create knowledge articles for internal and external knowledge bases while maintaining data protection and confidentiality.
Location: Singapore
Workplace: Onsite
Employment Type: Full time · 6 months
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Provide timely, accurate, customer-focused HR transactional services and answers to employee and manager queries.
  • •Review and respond to employee requests according to established processes, policies, and regulations.
  • •Use ServiceNow and Workday to answer questions, troubleshoot issues, and complete HR requests.
  • •Analyze People Services work process design and flow to recommend and help implement improved processes.
  • •Update HR policies/procedures, produce HR transactional reports, and create content/knowledge articles while meeting SLA metrics.

Key Requirements

  • •Experience providing HR transactional services and responding to employee and manager HR queries.
  • •Ability to review and respond to requests using established HR processes, policies, guidelines, and regulations.
  • •Proficiency using HR systems/tools such as ServiceNow and Workday to complete requests and resolve HR needs.
  • •Strong analytical skills to assess HR process flow and recommend process improvements.
  • •Commitment to corporate data protection, confidentiality, and knowledge management.
Skills:Customer focusAnalytical thinkingProcess improvementCommunication
Tech Stack:ServiceNowWorkdayCase management system

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website