Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Confidentiality","Empathy","Adaptability","Customer-focused judgment"]

Deliver first-class customer service by assessing customer needs, responding to inquiries and complaints, and recommending appropriate solutions using provided resources. Handle complex, sensitive cases accurately and professionally, ensuring complete interaction documentation and proper follow-up (call history, messages to third parties, and fulfillment). Stay current on program and product information through continuous learning while maintaining strict confidentiality and adhering to data and service guidelines. Work required shifts.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver first-class customer service by assessing customer needs, responding to inquiries and complaints, and recommending appropriate solutions using provided resources. Handle complex, sensitive cases accurately and professionally, ensuring complete interaction documentation and proper follow-up (call history, messages to third parties, and fulfillment). Stay current on program and product information through continuous learning while maintaining strict confidentiality and adhering to data and service guidelines. Work required shifts.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assess customer needs and respond accurately to inquiries/complaints, recommending appropriate solutions with sound judgment.
  • •Handle complex customer inquiries and complaints in an informed, accurate manner using provided resources.
  • •Complete documentation for each interaction and update call history, send required messages to third parties, and initiate necessary fulfillment.
  • •Stay current on program and product information through continuous learning.
  • •Maintain strict confidentiality and adhere to legislation and service guidelines for data usage.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence, with prior customer service experience (food/retail experience is an asset).
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to resolve complex, sensitive customer inquiries/complaints according to company policies and procedures.
  • •Ability to work all required shifts.
Skills:CommunicationConfidentialityEmpathyAdaptabilityCustomer-focused judgment
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn