Salesforce Administrator

NTT
Chennai
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Troubleshooting","Issue resolution","Stakeholder management","Functional analysis","Application maintenance"]

Provide Level 2/3/4 support for Salesforce users, troubleshooting and resolving functional and configuration issues in a production environment. Perform Salesforce administration and application maintenance, including declarative configuration changes and user/security administration. Support Sales Cloud processes such as accounts, opportunities, pipeline, and quotes, while collaborating with business users and global stakeholders to address support requirements and ensure timely resolution.

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FursaFursa
NTT
NTT
1 week ago

Salesforce Administrator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide Level 2/3/4 support for Salesforce users, troubleshooting and resolving functional and configuration issues in a production environment. Perform Salesforce administration and application maintenance, including declarative configuration changes and user/security administration. Support Sales Cloud processes such as accounts, opportunities, pipeline, and quotes, while collaborating with business users and global stakeholders to address support requirements and ensure timely resolution.
Location: Chennai
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide Level 2/3/4 support for Salesforce users.
  • •Troubleshoot and resolve functional and configuration-related issues.
  • •Perform Salesforce administration and application maintenance.
  • •Implement declarative Salesforce configuration changes based on business requirements.
  • •Manage users, profiles, roles, permission sets, security, and access; support Sales Cloud processes and investigate production issues to ensure timely resolution.

Key Requirements

  • •5+ years of Salesforce Administration and Support experience.
  • •Strong experience supporting business users in a production Salesforce environment.
  • •Experience working with global stakeholders.
  • •Sales Cloud support experience (Accounts, Opportunities, Pipeline Management, Quotes, Sales Processes).
  • •Hands-on Salesforce configuration: custom objects/fields, page layouts, record types, validation rules, formulas, declarative automation, and user/security management.
Experience:5+ years
Skills:TroubleshootingIssue resolutionStakeholder managementFunctional analysisApplication maintenance
Tech Stack:SalesforceSales CloudCustom ObjectsValidation RulesFormulasWorkflowsDeclarative AutomationProfilesRolesPermission SetsUser Management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn