Customer Care Representative (Seasonal / Work From Home)

VF Corporation
Wisconsin, North Carolina
Workplace: RemoteFull timeUSD 16 - 20 hourlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Communication","Multi-tasking","Problem-solving"]

Provide customer care by handling inbound calls, live chat, and email for VF brands during a remote seasonal assignment. Process orders, resolve customer inquiries, and support customers, sales reps, and management with order-related issues. Review requests for returns, authorization, and credits, and maintain accurate communication to support billings and shipments. Share required technical or product information; some representatives may also support social media and warranty claims.

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VF Corporation
VF Corporation
5 days ago

Customer Care Representative (Seasonal / Work From Home)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide customer care by handling inbound calls, live chat, and email for VF brands during a remote seasonal assignment. Process orders, resolve customer inquiries, and support customers, sales reps, and management with order-related issues. Review requests for returns, authorization, and credits, and maintain accurate communication to support billings and shipments. Share required technical or product information; some representatives may also support social media and warranty claims.
Location: Wisconsin, North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond efficiently, accurately, and courteously to customer transactions via inbound calls, live chat, and email.
  • •Process product orders and resolve customer requests using multiple screens, systems, and websites.
  • •Assist customers, sales reps, and management with inquiries or issues related to orders.
  • •Review and process return authorization and credits requests.
  • •Maintain effective communication with customers to ensure accurate information for sales, promotions, problems, billing, and shipments.

Pay and Benefits

Salary: USD 16 - 20 hourly

Key Requirements

  • •Must reside in Wisconsin or North Carolina.
  • •Must be at least 18 years of age.
  • •Must be able to work 40 hours per week between 7:00am–6:30pm CT / 8:00am–7:30pm ET.
  • •Strong computer skills and ability to multi-task in a fast-paced environment.
  • •Reliable internet and a quiet place to work without distractions.
Experience:Customer service
Skills:Customer serviceCommunicationMulti-taskingProblem-solving
Tech Stack:Live chatEmailInbound callsMultiple screensSystems and websites

Company Brief

VF Corporation
Global apparel and footwear company that owns brands such as Vans, The North Face, Timberland, and Dickies. Designs, markets, and distributes branded lifestyle products through wholesale, retail, and e-commerce channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Denver, United States
Founded: 1899
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