Technical Account Manager

Zipline
Canada
Workplace: RemoteFull timeCAD 129,122.1 - 157,815.9 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Customer relationship building","Technical problem-solving","Cross-functional collaboration","Translating complex concepts","Documentation and enablement"]

Serve as a technical advisor to enterprise customers throughout their lifecycle, leading integrations, identity management, and data services. Own customer-facing consultations across GraphQL APIs, REST/web services, authentication, and data exchange, while coordinating timelines with Engineering and customer stakeholders. Act as Tier 3 escalation for complex integration and API issues, support pre-sales and upsell opportunities with technical guidance, and maintain customer-facing integration and API documentation.

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FursaFursa
Zipline
Zipline
2 days ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as a technical advisor to enterprise customers throughout their lifecycle, leading integrations, identity management, and data services. Own customer-facing consultations across GraphQL APIs, REST/web services, authentication, and data exchange, while coordinating timelines with Engineering and customer stakeholders. Act as Tier 3 escalation for complex integration and API issues, support pre-sales and upsell opportunities with technical guidance, and maintain customer-facing integration and API documentation.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead standard and custom customer integration implementation and delivery.
  • •Configure and support identity management solutions (e.g., SSO, SAML, SCIM, JIT) and manage related identity migrations post-launch.
  • •Deliver customer implementations for GraphQL API integrations and other data services, including consultation on data architecture and API best practices.
  • •Serve as a trusted technical advisor and highest-level escalation point (Tier 3) for complex integration, API, authentication, provisioning, and data synchronization issues.
  • •Partner with Sales and Solutions Consulting during the sales cycle and maintain customer-facing API/integration documentation, training, and enablement.

Pay and Benefits

Salary: CAD 129,122.1 - 157,815.9 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceDentalVisionEquityLearning Budget

Key Requirements

  • •4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role in B2B SaaS.
  • •Experience working with enterprise customers, preferably in retail technology.
  • •Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
  • •Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (e.g., Okta, Azure AD, Google Workspace, Ping).
  • •Experience delivering customer-facing technical implementation or professional services engagements; strong understanding of REST/GraphQL and authentication/data exchange concepts.
Experience:4+ yearsB2B SaaSEnterpriseRetail technology
Skills:Customer relationship buildingTechnical problem-solvingCross-functional collaborationTranslating complex conceptsDocumentation and enablement
Tech Stack:GraphQLRESTSSOSAMLSCIMOAuthOktaAzure ADGoogle WorkspacePingBigQuerySFTPMetabaseJiraConfluenceSQLPostgreSQLMySQLRuby on RailsUdemy Business

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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