LN Venues, Venue Applications Support Analyst (California)

Live Nation Entertainment
California
Workplace: RemoteFull timeUSD 59,000 - 74,000 annuallyFunction: Product ManagementExperience: 1+ yearsSkills: ["Attention to detail","Troubleshooting","Customer service","Time management"]

Ensure venue technology runs smoothly for thousands of end users by supporting Point-of-Sale (PoS) applications and related systems like CCTV, digital signage, and time & attendance. You’ll input and maintain accurate system data, troubleshoot software/hardware issues, test new software versions, write end-user guides, and escalate recurring problems. The role provides remote support, plus rotating on-call hotline coverage and onsite implementations/troubleshooting with up to 30% travel.

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Live Nation Entertainment
Live Nation Entertainment
1 day ago

LN Venues, Venue Applications Support Analyst (California)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Ensure venue technology runs smoothly for thousands of end users by supporting Point-of-Sale (PoS) applications and related systems like CCTV, digital signage, and time & attendance. You’ll input and maintain accurate system data, troubleshoot software/hardware issues, test new software versions, write end-user guides, and escalate recurring problems. The role provides remote support, plus rotating on-call hotline coverage and onsite implementations/troubleshooting with up to 30% travel.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Input and maintain PoS system data (menu items, prices, discounts, employee credentials, venue layouts) with strict data integrity standards.
  • •Diagnose device malfunctions across software, hardware, and peripheral accessories.
  • •Provide end-user support by writing guides, offering exceptional customer service, and leading the on-call helpdesk hotline during peak times.
  • •Test new software versions frequently and thoroughly, documenting issues and escalating systemic problems.
  • •Travel to venues for software implementations and ongoing support.
Travel: Medium travel

Pay and Benefits

Salary: USD 59,000 - 74,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1+ year of experience supporting Point-of-Sale (PoS) systems, preferably Appetize and/or Micros.
  • •Intermediate Microsoft Excel skills, including formulas and pivot tables.
  • •Strong attention to detail to identify patterns and curate obscure system data.
  • •Ability to troubleshoot complex issues with limited information and reach resolution.
  • •Willingness to travel up to 30% (possibly more during peak season, March–October).
Experience:1+ years
Skills:Attention to detailTroubleshootingCustomer serviceTime management
Tech Stack:Point-of-Sale (PoS)AppetizeMicrosMicrosoft ExcelCCTVDigital SignageTime & Attendance

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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