Senior Email Deliverability Consultant

Braze
Chicago, New York
Workplace: HybridFull timeUSD 103,500 - 135,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Communication","Customer management","Problem-solving","Analysis","Accountability"]

Own deliverability consulting for a portfolio of customers using the Braze email infrastructure. You’ll triage and prioritize incoming deliverability tickets, conduct investigations and audits of email sending practices, and help customers remediate issues with blocklists, spam traps, and ISP-related problems. Guide IP warming schedules, monitor sending reputation and performance-quality metrics, and deliver long-term, strategic deliverability plans in partnership with Customer Success, Technical Support, Sales, and Growth.

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FursaFursa
Braze
Braze
1 month ago

Senior Email Deliverability Consultant

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Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own deliverability consulting for a portfolio of customers using the Braze email infrastructure. You’ll triage and prioritize incoming deliverability tickets, conduct investigations and audits of email sending practices, and help customers remediate issues with blocklists, spam traps, and ISP-related problems. Guide IP warming schedules, monitor sending reputation and performance-quality metrics, and deliver long-term, strategic deliverability plans in partnership with Customer Success, Technical Support, Sales, and Growth.
Location: Chicago, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide deliverability support to customers and internal teams
  • •Manage and prioritize incoming deliverability tickets for troubleshooting and strategy
  • •Service a portfolio of assigned customers with paid Deliverability Services Consulting entitlements
  • •Investigate, review, and audit email sending practices and sending reputation
  • •Assist customers with blocklists, spam traps, ISP issues, and IP warming schedules while monitoring progress

Pay and Benefits

Salary: USD 103,500 - 135,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRetirementPaid LeaveEquityLife InsuranceDisability InsuranceLearning BudgetRemote Work

Key Requirements

  • •3-4 years of experience providing deliverability-specific services at an ESP, agency, or large brand
  • •Proficiency in deliverability concepts and industry best practices
  • •Experience identifying and remediating deliverability issues
  • •Ability to present deliverability findings in a meaningful, consumable format to customers
  • •Customer management skills and strong communication as a polished ambassador
Experience:3-4 yearsEmail marketingDeliverabilityESP
Skills:CommunicationCustomer managementProblem-solvingAnalysisAccountability
Languages:English
Tech Stack:IP warmingEmail deliverabilityEmail metrics

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn