Quince

2 weeks ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Be the human heartbeat behind Quince by owning customer interactions across chat, email, phone, and social channels. Resolve issues with empathy, maintain a human touch while using tools efficiently, and share insights to improve the customer experience. You’ll guide customers as a product expert and strive to hit strong CSAT, first-contact resolution, QA, and SLA targets in a remote environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
•Resolve issues with empathy and turn challenges into positive experiences.
•Navigate tools efficiently while keeping the human touch.
•Share insights and recurring patterns to improve the customer experience.
•Become a product expert to guide customers authentically.

Pay and Benefits

Salary: USD 23 hourly

Perks:Health InsuranceDentalVisionLifeDisability401kPaid Training

Key Requirements

•High School diploma or GED.
•Minimum 4 years of customer service experience.
•Ability to build relationships and resolve issues effectively while communicating clearly and professionally in a remote environment.
•Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).
•Successful completion required after a 90-day introductory period.

Experience:4+ years

Education:High School

Skills:EmpathyCommunicationOwnershipAdaptabilityRelationship building

Languages:English

Company Brief

Quince

Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Quince

2 weeks ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
•Resolve issues with empathy and turn challenges into positive experiences.
•Navigate tools efficiently while keeping the human touch.
•Share insights and recurring patterns to improve the customer experience.
•Become a product expert to guide customers authentically.

Pay and Benefits

Salary: USD 23 hourly

Perks:Health InsuranceDentalVisionLifeDisability401kPaid Training

Key Requirements

•High School diploma or GED.
•Minimum 4 years of customer service experience.
•Ability to build relationships and resolve issues effectively while communicating clearly and professionally in a remote environment.
•Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).
•Successful completion required after a 90-day introductory period.

Experience:4+ years

Education:High School

Skills:EmpathyCommunicationOwnershipAdaptabilityRelationship building

Languages:English

Company Brief

Quince

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn