Customer Service specialist

Avantor
Slovenia, South Korea
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Analytical skills","Calm under pressure","Detail oriented","Self-motivated","Negotiation skills","Emotional control"]

Own customer care and end-to-end order-to-cash processing for Korea and Japan, including inland and drop-ship sales. Serve as the primary point of contact for service inquiries, manage back orders and open orders, coordinate order requirements, and expedite urgent requests to support revenue growth. Collaborate daily with Sales, Supply Chain, Finance, regulatory, and global manufacturing teams, and maintain accurate records in SAP/ERP (primarily SD and master data).

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FursaFursa
Avantor
Avantor
1 month ago

Customer Service specialist

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Last checked: 12 days agoStatus: Live

Job Summary

Own customer care and end-to-end order-to-cash processing for Korea and Japan, including inland and drop-ship sales. Serve as the primary point of contact for service inquiries, manage back orders and open orders, coordinate order requirements, and expedite urgent requests to support revenue growth. Collaborate daily with Sales, Supply Chain, Finance, regulatory, and global manufacturing teams, and maintain accurate records in SAP/ERP (primarily SD and master data).
Location: Slovenia, South Korea
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end process from customer order placement through billing.
  • •Communicate daily with customers and internal teams (Supply Chain, Sales, regulatory, and manufacturing sites) to support order-stock-billing.
  • •Act as the primary contact for service-related inquiries, keeping functions informed of customer needs.
  • •Coordinate customer order requirements, expedite orders when appropriate, and handle inquiries on products/services including pricing, availability, and returned goods.
  • •Maintain accurate records and perform data management in SAP/ERP (SD module and key master data), escalating and resolving customer issues as needed.

Key Requirements

  • •Bachelor’s degree or above.
  • •Mandatory experience in customer service within the Order to Cash process.
  • •3–7 years in sales coordinator and/or customer service (Order to Cash) is preferred.
  • •Preferred experience in B2B healthcare, pharmaceutical, or bio industry and/or multinational, multi-cultural environments.
  • •Strong communication and interpersonal skills, calm under pressure, detail-oriented, self-motivated, and strong problem-solving/analytical skills; knowledge of SAP (SD), Microsoft Excel, Word, and PowerPoint.
Experience:B2B healthcarePharmaceuticalBio industryMultinationalMulti-cultural
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingAnalytical skillsCalm under pressureDetail orientedSelf-motivatedNegotiation skillsEmotional control
Languages:English
Tech Stack:SAPSAP SDERPMicrosoft ExcelMicrosoft WordPowerPointE-mailPhone

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn