Customer Service Specialist II

Support the New York State Department of Health Medicaid Management Information System (MMIS) program by handling inbound phone (and/or internet) inquiries from Medicaid providers. Resolve routine issues and respond to billing or enrollment questions, learning non-scripted knowledge to help providers with Medicaid claims. Take and process transactions, maintain customer profile database records, and prepare status reports while acting as a liaison and maintaining product and customer service process knowledge.