Enterprise Customer Success Manager

Harvey
San Francisco
Workplace: OnsiteFull timeUSD 160,000 - 185,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Strategic planning","Stakeholder management","Prioritization","Collaboration"]

Guide enterprise clients and leading law firms through successful adoption of Harvey, integrating the platform into their workflows and ensuring they derive maximum value from its AI solutions. Serve as a trusted consultative advisor, evangelize LLM capabilities to end users, and monitor customer health using adoption and utilization KPIs. Feed client insights back to internal teams to improve product and services, with occasional travel to customer and company locations.

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Harvey
Harvey
17 hours ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Guide enterprise clients and leading law firms through successful adoption of Harvey, integrating the platform into their workflows and ensuring they derive maximum value from its AI solutions. Serve as a trusted consultative advisor, evangelize LLM capabilities to end users, and monitor customer health using adoption and utilization KPIs. Feed client insights back to internal teams to improve product and services, with occasional travel to customer and company locations.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead integration of Harvey into client workflows to ensure seamless adoption and optimal use of AI solutions.
  • •Enable end users by evangelizing LLM capabilities and driving daily adoption.
  • •Act as the primary consultative contact for clients to deliver a superior customer experience.
  • •Use adoption, utilization metrics, and other KPIs to improve strategies for customer satisfaction and ROI.
  • •Monitor customer health and relay client insights back to internal teams to drive product and services improvements.
Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 185,000 annually
Equity and Bonus:Equity
Perks:EquityUncapped Commission

Key Requirements

  • •Experience in Enterprise SaaS, legal (big law), or top tier management consulting, with direct experience managing large-scale technology projects.
  • •Excellent communication and strategic planning skills to influence stakeholders at various levels.
  • •Ability to ruthlessly prioritize competing tasks and manage demanding customers.
  • •Results-driven approach to drive client satisfaction and high ROI.
  • •Team-first mindset with demonstrated collaboration and proactive ownership.
Experience:Enterprise SaaSLegalBig lawManagement consulting
Skills:CommunicationStrategic planningStakeholder managementPrioritizationCollaboration
Tech Stack:Agentic AIEnterprise platformLLMsAI solutionsAnalytics

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor