Onsite System Engineer

Dell
Portugal
Workplace: RemoteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: associatesSkills: ["Customer communication","Analytical troubleshooting","Collaboration","Documentation","Presenting"]

Provide on-site break/fix support for Dell hardware using remote support guidance, coordinating resources to resolve customer issues. Triage problems with Dell remote teams, reseat/swap/replace parts, upgrade firmware, run diagnostics, and document plans of action with logs and service reports. Manage onsite parts inventory for inbound and outbound shipments. Support customer IT operations with responsive, customer-facing technical service.

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Dell
Dell
15 hours ago

Onsite System Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide on-site break/fix support for Dell hardware using remote support guidance, coordinating resources to resolve customer issues. Triage problems with Dell remote teams, reseat/swap/replace parts, upgrade firmware, run diagnostics, and document plans of action with logs and service reports. Manage onsite parts inventory for inbound and outbound shipments. Support customer IT operations with responsive, customer-facing technical service.
Location: Portugal
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Perform break-fix activities on-site based on Dell remote support guidance.
  • •Coordinate Dell resources for server break-fix activities and triage issues with direction from Dell remote support teams.
  • •Reseat, swap, or replace parts and upgrade firmware as needed during troubleshooting.
  • •Run diagnostics, capture and upload logs, and validate server fixes.
  • •Act as primary contact for onsite parts inventory management for inbound and outbound parts.

Key Requirements

  • •2+ years of professional experience and either an Associate's Degree in a technical discipline or an equivalent combination of professional experience and education.
  • •Experience delivering technical Field Services supporting hardware and software at client sites.
  • •Experience in a customer-facing role, including successfully reporting and presenting to all levels of the organization.
  • •Experience working in locations with a large, concentrated deployment of assets, including networking and Fiber.
  • •Fluent English communication.
Experience:2+ yearsField servicesNetworking
Education:Associate's in technical discipline
Skills:Customer communicationAnalytical troubleshootingCollaborationDocumentationPresenting
Certifications:Dell Proven Professional Specialist LevelCPSDServer (PowerEdge)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Languages:English
Tech Stack:HardwareSoftwareNetworkingFiber

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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